Great Bridge Partnerships for Health 1a Cordley Street, West Bromwich B70 9NQ

"All my family is registered with this gp and when my mom visited thought it makes sense to register her as a temporary patient but was denied statung that she is only here for a short period of time."

"I already knew to expect 0% customer service and 100% “can’t be arsed” attitude when phoning this surgery to book an appointment. Dread talking to the deadheads answering the phones it’s embarrassing how bad they act. They think answering bluntly with barely information is going to get them anywhere, how about learn to elaborate and provide adequate information and maybe you wouldn’t be struggling to get through the queue of people on the calls! You will then prevent 100 questions to get a simple answer which will then cut the time of the calls smart arses. I definitely feel like they are doing it on purpose but Emma answered to the wrong customer today because I was not having it!"

"Me and my girlfriend tried for 2 weeks in a row to get registered and they still didnt accept us even when their site said that they are accepting new patients.After we filled the form that were given by the receptionist they told us to wait for one week , well almost 3 passed and nothing happend. In all my life i have not seen such incompetence and lack of desire to do the jobs they are paid for. Shame on you !"

"Wone of the worst surgeries ever. There is never enpugh doctors and you have to wait for appointment for over 3 weeks. There is not a chance to get through to them in the morning to get emergency appointment, if you lucky then there is already no more appointments at 8.05am. You had to go there to book one before 8am. Now with the pandemic is even worse, been trying to call for over a week now and cant get through. Been on phone and been 20th in the queue. It goes really slow then when you are close it just hangs up. After trying to call I have decided to go in and speak to someone, but surgery is closed only opens for appointments. You can speak to staff over intercom, but not much helpful as woman keeps saying please call to book appointmwnt even though you have been telling her you cant get through. Like a broken record. Finally when she noticed i wont leave she took my details and said they will call me to book appointment. But now i can see it was just to shut me up and so I leave, as few days passed and nobody contacted me. I am very disappointed. Also a situation from before that the GP dont know his name was laughing when listening to patients symptoms. Very very bad practice. There is only one nice receptionist, I am sorry but I do not know ladys name, but she is black. She is the only one helpful and has some manners. Doesnt look at you like another stupid patient."