Satis House Medical Practice

"Can never get though ended paying for private GPs as I could never get an appointment for my young children. Had medication refused in the past which was prescribed from a hospital specialist consultant, the hospital had to ring the surgery in the end to sort it. Disgraceful surgery, rude staff, dismissive doctors. Can't get in anywhere else so stuck with them!! Update a year later......still a disgrace - my 7 yr old son ended up in surgery as they couldn't do their jobs, then they couldnt even give him an appointment for his after care. This place really needs closing down"

"Only been with this doctor's two days didn't have a glue on the phone didn't even care about my anxtiety or even test never again time to go some were else asap Mr George Michael"

"One thing always characterising satis house was the quality of the people working in there. Administration people, Dr's and nurses supporting 110% their patients. Now the improvement ( finally) of the telephone system gave a great help to the local community to communicate in an easier way with the practise."

"Can hardly ever get through, takes hundreds of calls for someone to either answer the phone or to not get an engaged tone and even when you do get though there are never any appointments and to ring at 8am weekdays to try and get an appointment. Which is almost impossible if you're doing the school run or work for a living! It's also pot luck whether you get a kind, helpful receptionist or a rude, very unhelpful one that just puts the phone down on you. It's takes them months to update their records after hospital visits which leads to problems getting repeat prescriptions and delays in getting vital medication."

"Disgraceful....I was told no appointments available and to go to the walk in centre at Heartlands, no such place exists! Went to see a pharmacist who said I needed urgent medical attention, went to see a GP elsewhere who was utterly shocked my surgery had refused to see me and told me to change my GP as i did need to be seen and was an emergency. Not the first time this surgery has done this on me sent me to A+E with Lyringo Spasms then denied they had sent me there! Then another time booked me in to have a skin tag removed, I waited over an hour and then was told by the GP “we don’t do that here “ I was in the surgery 60 seconds after waiting over an hour . So badly managed it’s unbelievable."