Bed World Huddersfield HD2 1UW

"We popped into the store in Scunthorpe after seeing the website and not believing how good the prices were! The lady that served us was very helpful and guided us to the best option for us. She was not pushy and really lovely. We chose a base that needed to be manufactured and so delivery was just under two weeks. We had a phone call two days before and on the day to provide times, the delivery was on time and he brought inside which was a great help. The bed is divine! The base is quality, really solid for a divan base and the mattress is the best!"

"Bought a mattress in December 2022. Whatever we saw in the showroom wasn’t what was delivered to us not the right mattress not correct standard. They then replaced with another one and that was still not as I wanted it so they didn’t not listen to us. They took the mattress back and took two weeks to give the money back and still not the full payment. When we email them they don’t reply back so poor customer service. We would not recommend anyone to buy mattresses from there again. Absolutely unacceptable behaviour and service."

"Worse purchase I ever made in Ireland. 43 days and I still don’t have my mattress. After 15 emails trying to get a simple delivery. They scheduled once and didn’t delivery it . They keep saying they will delivery as soon as possible. (Supposed to be delivery in 7/12 days) never again!! Terrible experience. Don’t even agree with my full refund, unbelievable."

"Ordered a mattress with a ups next day delivery... Utter lies!! False advertising, never delivered 8 days later no mattress, got a call from them and was sworn at because I wanted a refund. Do NOT buy from these people !! Response The phone number that was made to me was from this store. You also sell on eBay!!"

"Hugely Disappointed. Please Read the Reviews. Completely dodgy. I ordered a bed one year ago from Bedworld and incurred delivery issues. The bed support beam of the bed completely broke and the metal casters have bent entirely less than 6 months after purchasing it, after tens of phone calls and emails, I received the offer of a partial refund of £80, for a £600 bed! I had to continue to press to get a refund and was landed with a replacement. The replacement took a while to arrive and on doing so, it was in even worse quality - buttons missing, staples sticking out, feet not matching the description on the website. The gentleman who came alone to collect the bed was unable to lift it, never loan complete the collection. Luckily his friend was close-by and was able to help him. The same bed broke less than 2 weeks later (I was away for a week during this time!). After tens of phonically and emails, I finally received a response offering me a replacement beam and again a partial refund of a mere £80. It's clear that they do not want to issue refunds as stated in several other complaints and they take you round the houses to avoid doing so at all costs. On calling I spoke with someone who was able to help me (she's now left apparently) and offered to collect the bed and refund. The collection was scheduled (or so I thought) for the beginning of the following week, so we removed the bed and had it ready. There was no collection. I received a notification the morning before the following week at a time when we were away so the bed couldn't be collected. Too short notice for anyone! Having emailed several times and received no reply / promised collections that haven't occurred, the bed is still with me 4 months later. I'm now seeking the bed to be collected and all I'm being offered is a credit note. I've called over 20 times in the past two days to be ignored, hung up on and emails disregarded. I would seriously avoid purchasing anything from this organisation. There is clearly issues of poor-management, unsatisfactory quality items that do not comply with consumer standards. I will now have to seek legal action to receive the refund as promised."