Dreams Leeds - Birstall Holden Ing Way, Birstall, Batley WF17 9DT

"Driver or mate pulled me down stairs called me a fat cut Asked to help take old bed out for new to go in bedroom Said not there to move furniture I told him to leave and had struggle and fell down stairs with him Then he left mattresses at bottom of stairs and threw a long sharp scraper at me while slitting mattress Terrible experience 55 years old and pulled down my stairs driver or drivers mate after telling him to leave my home Had to phone police My wife thought I was going to have a heart attack Attacked in my own home"

"Really great experience - helpful colleagues who weren't pushy but offered advice and guidance suitable for my needs and didn't try to upsell me. Went in to try and went out with a mattress to be delivered. Very wheelchair-accommodating as well. Linda in particular was fabulous!"

"I have had a horrific experience with this company and would not recommend their service. I purchased a bed frame, headboard and mattress from Dreams at the end of March. My order was delivered on the 7th of May. The mattress arrived and it is soiled and the fabric is damaged with the springs poking out, I immediately called the delivery drivers who advised me to go through customer services. Customer services told me my option was to go back to the Leeds store where I purchased the order and to pick another mattress. When I got to the store the sales assistants refused to speak to customer services on my behalf, which left me no other alternative but to call from home. When I rang customer services they have now gone back on their word and claim the mattress was like this when I bought it, making me out to be a liar. I am now being refused a replacement and advised that I have to pay more money for a replacement which I believe is totally unfair when the mattress I chose has been damaged in transit/warehouse. I have requested a whole refund for my order which they still haven't got back to me about, I have therefore gone through the stress of contacting my bank to stop the payment going through. Overall, I have had extremely poor treatment from this company and a really stressful weekend after waiting over a month for my order. I have attached pictures of the damage for reference."

"Went in today to buy my first mattress for my new home. I was warmly greeted at the door by David, who was extremely friendly and knowledgeable. He spent a great deal of time helping me find the perfect item and the whole process quite literally made me leave with a smile on my face (and a new mattress). I wouldn't be exaggerating to say that it was the best customer service I have EVER experienced. Big thumbs up for David, give that man a raise lol!"

"From the moment I walked in the Birstall, Leeds store Hayley greeted me and made me feel very welcome. She was very polite, funny and extremely helpful in helping me choose the best mattress and bedframe for me. I wasn't rushed and felt comfortable trying the different mattresses out which I didn't think I would enjoy doing. Great service and looking forward to the bed and mattress being delivered, in just two weeks. I thought it would take longer so again really pleased with that."