Kidderminster Hospital

"I have no bad review for the rest of the hospital because they were all helpful and reall friendly . My bad review is for a woman called Steph who works in the cafe there I have been in this morning whilst waiting for a patient . Rude is an understatement she shouldn’t be working in a public role serving customers .. no please or thankyou , face like a fiddle and an attitude that spoke volumes … if you don’t want to be at work I suggest giving up the job and give someone a chance that actually wants it. She snapped at me and also the staff that were behind me . If it wasn’t for the other lady that worked there taking over from her I would have walked out. Terrible customer service ."

"My husband was totally destroyed by a group of vile individuals on this dreadful ward. He suffered sepsis several times had numerous water infections, was physically assaulted to such an extent that the police were called and still they refused to name the purportrator or remove the dreadful catheter. It wasn't until my lovely daughter approached a kindly female doctor that the catheter, which obviously did not suit him was removed. He lost over 3 stone in weight from lack of food on Harvington Ward. His life was happy before, these people destroyed him. 4 months in what can only be described as he'll"

"I'm sorry I was mix up with Kidderminster treatment center which is on Waterloo st. Very bad experience. But Kidderminster hospital is the best hospital in the world, I being a lot of time there for myself and for other people and I got best treatment best service in very quick time. Doctor and nurse are really friendly. I love this hospital that much that my dream is I wanted to do something for this hospital before I die."

"Gp advised me to call the maternity services at my nearest hospital to get more immediate support suggested. On my first call to the hospital, I was hung up on after explaining the above and then when calling back, I was met with giggles and an extended ‘oh’, ‘we’d never do that...’ My second attempt was slightly more successful as they began to register my details but when asked what is your ethnicity which is quite simply one of the most common mixed heritage found in the UK. The lady laughed and said ‘I'll just put white other’. I work for the NHS myself and sadly this behaviour is not surprising but seriously needs knuckling down on. Passive comments like these are far from funny. The call concluded with being told that I am not within the borough to attend the maternity services, although this is my nearest hospital."

"The service received was superb from the lady on the reception desk, to the nurse who took my bloods. There was a delay with taking the bloods, due to an issue with the computers, but this was not the fault of the staff. The only negative comment is the cost of parking, which is a bit expensive in this current climate, especially if you have no choice but to pay it. I think anyone using a hospital shouldn't have to pay for parking, as they have enough to deal with. However, I understand there are fees needed to maintain the parking, but feel the fee of £3 for 1 hour, should be reduced."