Halfords Autocentre Enfield

"Took my mums car for MOT Very straight forward and easy. Very nice MOT tester Kaan Highly recommend."

"Halfords have asked me to write a review so here goes. My wife had booked her car into the auto centre for an M.O.T. She arrived on time and drove into the service centre. I had parked my own car and as I was walking to meet her, I saw and heard a mechanic being aggressive and abusive toward her, gesticulating as if in despair. Apparently he objected to her not being able to understand his parking instructions. I immediately told him to be respectful to his customers and show respect to a woman. He was a big guy and he squared up to me, telling me to back off as it was none of my business. I told him it was everything to do with me as the Lady was my wife. He continued to argue aggressively so I decided to walk away and speak to the manager. The manager did apologise and said the man was an agency worker and only there for the day. So much for the advertised 'dedicated and expert staff' at Halfords! We received no apology from the agency worker. We had gone to Halfords expecting a professional and courteous service. Instead we were both left angry and shaken. Needless to say, I have cancelled the M.O.T and service I had booked for my own car."

"The MOT was booked for the 2nd of December and being self employed I had to loose half a day's money to accommodate this. I arrived only to be told that they had called everyone to cancel all MOTs two days previously. I had NO call and no email/text either. Had to rebook the following Friday and had to take half a day off again. The MOT guy then nearly didn't go ahead as the seats were 'not cleared' although this took only 5 mins to achieve. Then I was told that no dash cam is allowed during the test, he started to remove the camera from the window and again nearly didn't go on as I had 'glued it to the windscreen' and it would not come off. This was subsequently proven to be only suction (like all other dash cams) that was keeping it in place. On the whole it seemed as if it was a burden to have to do the MOT at all. If it were not for the fact that I am a Halfords club member and the MOT was free I would have gone elsewhere."

"It was not a pleasant experience at all for my 1st visit here I must say I was initially surprised to find an appointment slot at the Halfords Auto center Enfield after a Google search for wheel alignment came up with their name. Using their website was super easy and I got a next day appointment at 8:30 with an arrive 10 minutes earlier warning or suggestion. I got there 13 minutes earlier, only for the man who attended to me tell me that the machine to do the job had broken down the night before and he had called the engineer to fix it. I asked why no one called me to notify me not to bother coming, he said that my appointment was at 10:30. I said no and showed him the confirmation email. He said that anyway did I want to leave my car or not and that he couldn't guarantee if it'll get fixed today. I asked what was the point of leaving the car with them going home only to be called back to get it if the engineer could not fix the machine? That would be 2 trips in a cab for nothing! He was so standoffish when speaking to me. No apologies, no patience almost as if I was not a paying customer! He then said that he would have to refund my money if the machine was not fixed. I asked how will I know? He said that he would call me. I had to agree and leave with my car expecting a call with some information. I am still waiting for the phone call and the refund over 10 hours later. So disappointed! Don't think I will be going back there! I want my money refunded! I'll be requesting this in the morning. I was so upset about the experience I forgot to take pictures!"

"2022 Review: Boot contents stolen on 29 / 30 June 2022: I am still waiting for Halfords to get back to me. I also emailed the Enfield branch directly, but the email continually bounces back. I paid for a "Major" service and MOT. They decided some internal parts in my car needed a clean, so they whacked £50 on top just for a little clean, during this so called Major service. They then charged me an additional £176+ to change the spark plugs. I was shocked as they are £3.28 each on their website. When I asked them about this, they claim they had no idea and did not provide any sort of justification other than some waffle. When I got home and checked the vehicle more thoroughly, they had stolen my tyre repair kit, jack and tools! I cannot believe this. I also used them last year and seemed OK, but never again. They denied this of course when I called, so am now waiting for Head office's response. Conveniently, they unplugged my camera without my consent AND left it like this. As per pictures, they also left rubbish and tossed my face masks to the floor. I asked them to check my windscreen wipers as part of them fall off when you lift them to clean the windows (they charged me for these last year). They did not look at them or confirm that they had resolved anything. But they had time to do additional cleans, which they charged for. Very dishonest. They also left a big gap at the back seats, which exposes the boot. This is when I found the contents stolen. Leaving my vehicle in this poor careless condition is disgusting. The staff have absolutely no regard for customers' property. This branch is NOT TO BE TRUSTED. Avoid at all costs. 0/10. I will now contact The Motor Ombudsman."