Halfords Autocentre Catford 160 Bromley Road, London SE6 2NZ

"I called up and asked if they had appointment times for checking my tyres for a slow puncture, they told me to come down when I can. I arrived 10 mins later. I got asked to drive my car into the entrance of the garage where someone had a little feel of my tyres and then sprayed some water on one half of one tyre. No professional removal or examination of my tyres at all. I get taken to the front desk where he quotes me £70 for one tyre. I mention, just in case it’s important (I’m a new driver so haven’t been through this process before) that I have slightly lower profile tyres. This jumps the price up to £170, still for 1! The manager is nearby and had seen him check my tyres with the car still on the ground and he asks the man quoting me if he checked for other things and if he lifted the car and check all around and on the inside. The man helping me replies no and then gets told “You cant check a tyre like that”. Long story short I took the quote on paper, went to KwickFit and got both my tyres replaced for £150. Oh also, the tyre he quoted me on (the £170 one) wouldn’t have even fit on my car because it’s for Audis and Mercedes etc and I have a 2016 Peugot 208 :/"

"People have every right to wait for their car whilst works are carried out. Shouldn’t be told that it puts the technicians under pressure, if they are good at their job this wouldn’t be an issue at all. I’m pretty sure working under pressure was part of the job spec. Also every time I give car in, it comes back with so much tough black garage dirt on the steering wheel, door cards, floor mat, driver seat, gear stick, handbrake lever and door sills. You would expect to get your car back in the same condition. Cars should be treated with respect, seat covers and gloves should really be essential as it wastes owners time and ruins interior cleanliness maintained by owners. If this isn’t possible then it should be returned back in same condition after cleaning. Jay is a good lad, Ella can be nice, but her attitude switches from time to time. It would be good to maintain a consistent friendly manner and not just choose when to be friendly and to who."

"I was booked for 10 am for one tyre change,I was told it could take up to two hours,what’s the point in having appointments if they make you wait ? After a moan they replaced the tyre in 45 mins which is way to long for a tyre and I had to drive my car in and out as they said there no one who can drive it all though they drove someone else’s car in and out while I was waiting."

"Avoid! Accepts your booking and quotes and agrees to do the work, then can’t do it after long wait. Doesn't open on time. Poor phone communication. Had to take my daughters car back 3 times to this branch. Gave them a second chance with my car. Won’t be a third. Use a genuine motor mechanic would be my advice. Time wasters Halfords Catford! You get what you pay for!"