Sofology Solihull Marshall Lake Road, Shirley, Solihull B90 4BA

"Very Daunting Experience!! This company never picks up the phone!!! I placed an order and although I have the funds to pay I decided to go for the interest free option. I have 100% credit rating however as the information was entered incorrectly my proposal was then referred to the underwriters.They stated that I would have to be re proposed to which I do not have time to go back and forth to the shop!! I have telephoned now on x 5 occasions to resolve this matter. When you do finally get through I am promised a call back. 4 days later still no contact!!!!!"

"I would fully recommend you go elsewhere. We have had the worst experience ever. We was told we would receive our sofa within 6 weeks 12 weeks later and we are still waiting. The customer service is a disgrace if I want a refund they want to take 40% from me. Hello….your the ones that can’t produce the goods in time!!! Stay away do not buy from Sofology unless you want a long wait!!!"

"The staff were very helpful. We knew what sofa we wanted straight away but the staff were more than happy to explain the finances and costs etc."

"Such a Bad experience, Anything lower that 1 star!! Disgusting!! Bought a rug and wanted to return next day, advised this is not returnable and refundable while there was no confirmation was made at the point of sale. Spoke to the store manager Tom over the phone and he said he heard that I have been advised about non-refundable policy while I purchased a sofa last month, so he assumed, I am aware of the policy and not required to made me aware about the policy again. But actually, I have been advised last time that if I cancel my order, I will lose 40% and can make changes on my order within 48 hours. I never been made aware that they have non-refundable policy. I asked him to send me an email to confirm this in writing, he promised he will do however guess what. I had to go to the store for that and he sent me an email with full of lie - saying I have been made aware about the non-refundable policy at the time of sale. unbelievable!! Store manager lied for a small purchase!!! such a shame. When I asked him to clarify that he said his colleague mentioned to me not him about the policy and he is not prepared to waste any time about this matter. He threatened me to band from this store. How dare!!! How rubbish!! how abusive!!! not end here. Bought a footstool from the store which was missing at the point of collection. wasted money on courier. customer service was disgusting. guy at the floor was keep telling me what he cannot do. never said anything he can do to help the pick-up the order. Very good service prior to pay, once paid call centre is busy for an hour to answer the call, store have no one to pick up the phone. no more, enough is enough. Such a bunch of dishonest people. Avoid them at all times."

"Don't waste your time. We set out on Sunday to buy a Radley sofa set and the staff looked through us as if we weren't even there. After 15-20 mins of walking around we found the sofa range we were looking for but I don't think the company needs the money as the staff inside certainly aren't interested in checking in with you. I could have been in there for the whole day and I think the staff would have still dodged us. I had better service from the company around the corner. For a premium brand company it's very very disappointing."