Imagine Spa, Hazlewood Castle Paradise Lane, Tadcaster LS24 9NJ

"Perfect experience. All staff were friendly and helpful, even though the signage wasn't very clear they helped us to the correct part of the Manor for the spa. We got a massage which was very relaxing and helpful, working out aches and pains. They were very skilled and knowledgeable, suggesting afterwards about what we could continue to do to improve our conditions. The Manor is beautiful and the spa experience was very relaxed, no rushing with anything giving us time to enjoy the experience."

"Chris the night manager was great - we had quite a large party entering the castle at night. He couldn't do enough for us and provided witty conversation on a range of topics to keep everyone engaged and entertained. A pleasant end to a fab day - would definitely visit again!"

"Absolutely beautiful place ....excellent service....spa was exceptional"

"Buildings groubd and accommodation is lovely. Very good in that respect. I don't know if this is a cause of covid but the staffing and service was poor. Staff were not sure what they were doing. Standing around even though people wanted service. Albeit only for 15 minutes they ran out of food at breakfast. Poor planning. and we had to chase up for simple things we had asked for - like a cup of tea also no communication about when breakfast serving time was or what was available. Normally in room booklets which obviously are removed for covid. But not on the hotel guest app which you are invited to download as the alternative."

"I booked the mid serail treatment with 45 mins relaxation and afternoon tea then paid extra for my boyfriend to have a massage. This was all booked for the day of his birthday. On the morning of his birthday (the day we were going to imagine spa) we had a call to cancel the massage as the therapist had a family emergency. I asked to cancel the massage and for a refund and thank god we did as when we got to imagine spa the door to outside was open meaning the spa reception area and where changing rooms are was cold, it wasn’t clean (the toilets were dirty), the relaxation room was a couple of chairs in a room with some music on (dated and no way spa luxury you’d expect), the carpets needed a good hoover. Overall it was a let down. We asked for our prosecco before our treatment, this was sat waiting for us after we finished our mud treatment so was Luke warm. Once finishing the mud treatment you’re wet from washing the mud off so as you can imagine walking to the changing rooms through the cold reception was awful. I was frozen! I’m really unhappy with the service and the spa itself and would recommend to AVOID at all costs. Afternoon tea - the sandwiches were slightly stale round the edges and we sat in the library where all the tables were dirty and had dirty plates on yet no one was sat in there. When the girl brought us our food she walked past the dirty plates and left them. There was no ‘service’, we were given our afternoon tea then we didn’t see a waitress again and no one came to check everything was ok. Very disappointing."