Sports Direct Coldharbour Lane, Hayes UB3 3EX

"I'm reallyd frustrating with situation that happened in one of your shops (Hayes) to my mother today. Today, 08.03.2022, approximately between 13-13.30 p.m my mother went to the Sportsdirect in Hayes for shopping because she wanted to buy sport costume for her beloved grandson whom she haven't seen for a long time. While she was checking a price of one of the jumpers, one of the security tags fall down from somewhere (because all clothes were with the security tags). My mother didn't even have a chance to understand what happened when one of the security workers approached her and started saying something ( she couldn't understand anything because she barely speaks English). Then he called a manager who came and asked my mother to show her bag to check if there's something inside. My mother immediately started showing her bag and clothes to show that she didn't take anything from the store. When she finished doing it, my mother asked if she can continue shopping in the store, when manager replied to my mother with raising her voice that she must go out and can't continue stopping. My mother was absolutely shocked and disappointed with this situation. She saved herself from Ukraine, from a horrible and terrifying war that is happening in our country right now, and flew to the UK because she believed that this is a safe country with nice and ward-hearted people. Unfortunately,this experience has impacted my mother badly because she felt humiliated and ashamed for something she didn't even do. I would like you to pay attention to this and teach your employees how they should communicate with people and if they did something wrong they should apologise to a person they have ashemed."

"What you expect from a Sports Direct but quite understaffed. No one to ask for help finding things so it took me longer than expected to go in and out. Also only one till was open so that took ages too. And many instances of kind playing with the footballs in store. You normally expect these guys to come down hard on that."

"Very busy, was helped by a blond man in the shoes department ground floor who was brilliant, will be back to this one again as he was the most knowledgeable and helpful of all sports direct I have been to. Issue was with credit card, we had an international card which they did not accept and the transaction was declined (bank fees will still be paid), they could have told us beforehand. Noting that we paid with the same card in another branch with no problems at all"

"Store in Lombardy Retail Park really really busy and hardly any staff when I visited on the 28th Dec, especially on the women's floor. However, staff polite and helpful in finding a pair of plain black trainers for my job as an NHS support worker. They also accepted my Blue Light Card for an NHS discount in-store, something JD Sports refused me. So all in all I was happy with my experience at Sports Direct and I would shop there again."

"you feel the bad customer service ever if you going to refund or exchange .the attitude of the staff is like we bought the items in free. I bought a boot ,when i walk with that boot i feel it getting slippery and uncomfortable so I try to return it , 'then they says you" wear it outside so we cant refund it' its perfect to resale but they didn't accept I asked the the manger address of the store and he said "go and google it""