Shuropody Kingston Kingston Upon Thames KT1 1BS

"I phoned to make a podiatry appointment. The man was so rude and aggressive on the phone: interrupting, arguing, refusing to answer questions, that I did not even bother to make an appointment. Bizarre experience."

"I went in today as I needed to buy winter boots and have painful feet. I saw the stock online and wanted to try a couple out. I was trying one which was painful on the left foot but as I said that the staff rudely said thank you and goodbye I need to attend to others and walked away with a stormy face with the boots from me. There was just one other customer in the store so it wasn't busy. I sat dumbfounded as I would have liked to try some of the other boots but was so humiliated by the man's rude behaviour I left and will never visit again. He also was rude to an elderly lady who came in while I was looking and simply asked if a particular shoe was available in other colours. Unless the staff member has some condition because of which he doesn't understand social norms, it was the worst customer service I have experienced anywhere."

"Had an appointment for 30 foot treatment cost £45.called into the treatment room but my feet into a beday very uncomfortable with lukewarm water then she left the room and said il be back in a minute.she came back 12 minutes later which left 18 minutes to do my feet.not good at all.wil not be returning."

"My feet are not the same size and I wear custom made orthotics. I have, therefore, many years experience of having to adjust shoes to fit me with insoles/heel grips etc. in my left shoe. I asked whether they had any heel grips without padding. I was very rudely and abruptly told by 2 members of staff [one of whom was just passing ] that if you need a heel grip you have the wrong sized shoe. when i repeated my question they got angry and abusive. the female followed me out of the shop shouting and wagging her finger . I am not used to and do not like people shouting at me especially in a public place. this was rude and unwaranted . they should be properly trained or sacked."

"My Friend and I went into the store two weeks ago and although it was busy the two female assistants were lovely and helpful, unfortunately the inner soles moulded for Her were a size too big and She was told to cut them down at the top, still didn't fit at all well and my Friends feet were painful from being scrunched up, She was told that She could take them back it they weren't suitable which is what we did today. Steven served us and from the beginning he was passive aggressive, he said the inner soles were only for trainers which we weren't told at time of purchase although he insisted we were, my Friend was very shaken with the service and although we got a refund we certainly will not refer him or use the Kingston store again, I see have to give a star to be able to post so can only give one star"