JD Sports 15-29 The Broadway, London SW19 1PS

"I bought a coat for Christmas present. When I paid I put in a bag and the bag was empty. I came home to make a cover the gift then noticed the there were three cuts. Brought them they said it was not their faults. It was my faults. Even if the person did not try, put in a bag then came home then open it how that possible to cut in three diffirent parts. It was a gift for a friend. Such a shame and awful place. The did not accept it. What can a I do?"

"If there is zero opportunity I would give it. My wife purchased a coat from your store. When we got home we saw it was torn however I took it to Croydon store. They said we cannot refund it we need to send it to inspection. And guess what inspection found it is my fault. I am so much stupid that I torn it and went to store and said it was torn please can you change it. I will not buy anything else from JD after all. And I recommend all my friend do not buy it. Because there is no guarantee if you need to change it or refund it. How does your inspector know I torn it not while in you torn by some others."

"Prices are very good but general staff need to be more accessible. Too busy chatting and when I asked for help they knew what they were doing but did no more than bring the shoes. How about undoing the second shoe's laces while I struggle with the first shoe."

"I would give zero if I could. Staff are incompetent. With only me and another customer in the store, I had to actively ask for assistance (staff are not actively trying to sell or assist). Asked for 2 shoes - a mens and a woman’s shoe. The mens shoe never appeared and only after asking for information 10 min later, I was told they dont have it. Fair enough, but where is the engagement and service? The woman's shoe arrived and was paired with the display shoe (ie the last pair in the shop). The display pair was in a good condition but slightly dirty. I asked can it be wiped soo I can decide if I should buy it. I was told by a young blond woman she could not do that, and that it was the last pair and I would have to buy them as is. I declined and left. What a waste of 20 min. I bought two pairs of shoes at Ely’s instead."

"Met an extremely rude female staff member on the shoe section. When asking for a shoe match and querying were they the same due to very severe discoloration on one she was disgracefully ignorant. Wouldn’t waste my time visiting this store. Horrendous customer service from an international brand."