OFFICE London, Ariel Way Unit 2129 Ariel Way, London W12 7GD

"Staff are unpleasant and are unapproachable. After waiting 10 minutes to approach someone (only 1 person on shop floor other than at the till) she was slow and took 10 minutes bringing out a size. She helped people who came in after me. I waited a further 15 minutes for her to bring out another size to which I had to leave because I was in the store for 25 minutes waiting for my shoes. Come to this store only if you are patient enough to wait for 30+ minutes"

"Went in for a single pair of shoes and had to wait over 20 for the staff to find them, despite multiple other customers, who arrived after me, receiving their shoes before me. Most of the staff were unserious and completely ignored the line of people waiting for their shoes. At one point 2 staff members were helping 1 customer purchase a single pair of shoes whilst myself and multiple other customers continued to wait."

"Excellent customer service from Leanne at Westfield office, she was very patient and helpful and friendly. Thank you for a pleasant shopping experience Leanne."

"I have been to the Office store in Westfield (White City) a few times. In recent times, the level of service has been nothing short of abysmal. The demeanour of staff is that of someone who is being forced to talk to customers. The time it takes in getting a size you requested can be up to 30 minutes in my experience. And the queue at the till itself can take 15 minutes. In short, you can spend an hour trying on and purchasing one pair of shoes. You can also spend 30 minutes waiting for a shoe which may never come. I rarely post reviews, but my last visit was so infuriating, I would honestly think twice before stepping in again. Management needs a change. Processes need to be reviewed. Staff attitude and efficiency needs to be reviewed."

"I went to the topshop on Oxford circus in London where I bought a pair of high heel shoes. I was disappointed about the quality of the shoes and the service terrible. The shoes are made in China so they are very overpriced. I tried to return them cause it was ver uncomfortable to walk with them after a while since the shoe form is very narrow and the sales person explain that they will get better, but they got worse. I had to see a foot doctor to solve the problem this shoes caused me. The sales clerk didn't want to take them back since I wore them, and so how I was suppost to feel them?. I wasted 70 pounds for a piece of low quality shoes. Don't buy there!"