Foot Locker 34 St Anns Road, Harrow HA1 1LA

"Been to this place multiple time I have never bought anything simply because it never has my size in anything also the shop is tiny apart from sizes there is no variety here"

"No staff to offer assistance Don't accept cash"

"The young fair-hair lady that claims to be the manager of this shop is unbelievable rude, unprofessional and foolish. No knowledge of problem-solving and certainly, no experience with customer service. People like her have to keep close in mind they're working for the company, not for just themselves. The common interest must be addressed to the company's business and that's it, making clients happy and willing to come back again. This employee has to be fired only for having assumed an intimidating attitude against me! Also, little tips try to avoid talking in your native language 'cause people around you understand what you say! Shame on you!!!"

"Went In to credit or refund an retro jordan small bag which I bought only 3 days ago and explained the material they'd made it from wasn't going to last long and not what I expected. I'd not been offered any care advice like they usually do with footware and some other products. Guy in the store was most unhelpful didn't even speak good English didnt want to phone customer services on my behalf as the manger was conveniently "off today" however he was pleased to tell me he was going to be manager in a week or so? OK but the product is not up to quality or my expectations and OK I admit I used it for a day. His reply was its not fresh so I'm not getting a refund email complaints and tell them I don't like the quality etc? After 10 minutes of arguing he had to find the number for customer service which I had to phone and repeat myself. Then be told I had to email a footlocker eu email with details of the problem. This is the first time Ive ever had this bollocks experience returning something. For £30 the item is made of garbage! If it needs to be sprayed with something then they need to tell you or have care advice on the item. I will be emailing them anyway because its lousy customer service and unacceptable no other shop retailer has this style policy and it doesn't fit inline with trading standards I understand there are going to be people that try and abuse a return policy but I'm genuinely not one of those people. I spend a fair bit of money with them and it's not cheap either and if I don't get a fair resolution I will never shop their again I give everyone a chance and I'll amend this with an update once I get a response from them Update 12/6/19 Sent in a complaint via email on 3/6/19 Received the response 12/6/2019 which roughly translated to F Me. No apology no credit voucher no refund. What they don't know is I took it to another store and received a full refund. So F U Footlocker EU and your BS Just bought the new Jordan 6 reflection of a champion pack and avoided your store and Website on sight. Treat your customers right or you guys end up the bad guys."

"AVOID THIS BRANCH!! MATTIA (store manager) and SAFAT (sales assistant) are both extremely rude, intimidating and unprofessional! Other sports stores have far better service! These 2 shouldn’t even work for the company as they clearly don’t care about their roles, or customers! Worst shopping experience I’ve ever had!"