Edward Green 75 Jermyn Street, London SW1Y 6NP

"I was in London last week and was excited about visiting Edward Green Jermyn Street. I was expecting to walk away with a pair of Inverness. Alas from the first moment I entered the store it wasn’t going to happen. The shop was not busy but the staff had no interest in engaging with me at all. Perhaps I looked like a tourist? I was in fact a serious buyer. I ended up buying from Crockett and Jones."

"I don't really do reviews, but felt compelled to do so after recently reading a negative review of this store. I have visited this store on two occasions in the last year and while I have not purchased anything yet I hope to soon. Each time I have been met with a pleasant welcome as I entered and never felt less than looked after whilst in the store. On my second visit I was measured and tried a pair of shoes on for size, I explained I was not planning on buying that day but the gentleman still found a good fit for me and I left the store satisfied that I will make a purchase in the near future."

"Terrible customer service. Absolutely abysmal and insulting. I left this shop somewhat dismayed and if I did angry, this experience would have made my blood boil! Was in London for the weekend with my son so we took the opportunity to pop in here. He loves his tailored shirts and suits so had been wanting to look at these shoes for quite some time. I certainly wished we hadn't. The customer service was terrible even to the point of being insulting. The sales person that I would very loosely describe as a gentleman (based on his gender not his manners or demeanour) was terrible and his attitude wasn't at all what I would expect from this sort of establishment. Please note Edward Green this guy is costing you sales and much more importantly reputational damage."

"Hands-down the best ready-to-wear and made-to-order shoe maker in the world. Maker of quintessential English shoes for both town and country, including the iconic Dover and Chelsea models. Crafted from the finest materials, Edward Green shoes are the only brand of shoe that has never given me a single moment of discomfort, from day one. Other brands rub or pinch until the shoe is broken in, but not Edward Green. The staff in the Jermyn Street store are knowledgable, helpful, and friendly. Living where I do, I don't get to visit often, but when I do it's like visiting old friends. For me, Edward Green represents lasting quality, and expert craftsmanship. Simply the best."

"This is the place to go if you want superb service and, frankly, the best ready to wear shoes money can buy. The shoes are made of the very best leathers, the lasts they are built on fit the best of any make I've tried and so the shoes are very very comfortable. Edward Green manage to pull off a product that is beautiful, stylish and unpretentious all at the same time. Very English shoes with just the right amount of flair and the older they become the better looking they get! The price may seem high to some customers, but they are worth every penny!"