James Taylor & Son 4 Paddington Street, London W1U 5QE
About the Business
James Taylor & Son is a well-known establishment located at 4 Paddington St, London W1U 5QE, United Kingdom. Established in 1853, this institution has been serving the local community for over a century and continues to do so with a stalwart commitment to health and wellbeing.
Boasting an extensive range of health and orthotic footwear, James Taylor & Son is the go-to destination for anyone seeking the perfect pair of shoes to support their feet and promote a healthy lifestyle. The trained professionals at this institution are dedicated to helping each customer find shoes that are both functional and stylish, providing expert advice based on years of experience and rigorous training.
From athletic shoes to dress shoes, from boots to sandals, James Taylor & Son has something for everyone. Whether you are an athlete in search of high-performance running shoes, a nurse who stands on your feet all day, or someone who struggles with common foot problems such as plantar fasciitis or flat feet, this establishment has the knowledge and inventory to help you find the perfect shoe.
In addition to its impressive range of footwear, James Taylor & Son is also a point of interest in the local community. Its long history and commitment to excellence have earned it a reputation as a cornerstone of the neighborhood, and many residents consider it to be an iconic fixture of their daily lives. The warm and friendly atmosphere of this institution is welcoming to everyone, whether you're a loyal customer or simply stopping by to browse.
Overall, James Taylor & Son is a truly unique institution that blends health and fashion, tradition and innovation, and community and customer service. If you're ever in need of a new pair of shoes or simply want to experience the warmth and hospitality of this beloved establishment, be sure to stop by and say hello.
Photos
Location & Phone number
4 Paddington St, London W1U 5QE, United Kingdom
Hours open
Monday:
10:00 - 17:00
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 12:00
Friday:
10:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Good day, I stopped into this shoe shop as I appeared very professional. I was greeted with such an unwelcome reserve with the least desire to assist in a simple sticky sole added to a new shoe to prevent slipping. After years in a pandemic, we have all suffered. I recommend you adjust your attitude to welcome new customers with a friendly, helpful decorum. Thank you."
"I’m writing this review based on my customer service I experienced over the phone and in person. I went in to the store about over a year ago asking to get a shoe repaired I was automatically dismissed by the person on reception without any explanation. I called again today thought I’d give this place another try and I am always in favour of supporting my local community of where I live. I asked how much it would cost to get a shoe made and the process the person explained the process however when giving me the price I was told it was £3000 plus VAT which is also fine. However the person laughing over the phone and the laughing clearly was indicative that they believe I can’t afford there shoes. I would caution from now on entering this shop it doesn’t matter how many letters you receive from a queen or royalty recommending your services if you don’t have manners you don’t have manners or respect for people period!!! I know James Taylor & son will probably have Amnesia and won’t remember talking to me but sadly I had to put my experience out there since its still valid even if I haven’t purchased an item the way I was treated when asking for a consultation is unacceptable. Edit: so see the message and the response from the owner they think it’s perfectly acceptable to laugh at people over the phone. I mean that has no hidden connotation at it only says you aren’t good enough for our store. I thought James Taylor and son would do better and apologise."
"Re-sole / re-heel of two pairs of John Lobb's (one boot and one oxford) and the repair of ladies boots. They did a magnificent job, the shoes and boots look like new again, and will give many more years of use. So much better to repair and re-use rather than consume again - a sustainable and cost-effective option for quality shoes."
"This shop used to provide wonderful customer service (goodness, I even once got a discount for being called James Taylor!) but my experience this week was appalling. I wanted them to re-sole my Alden boots but, because they have crepe soles, it seems that's difficult. Instead of an explanation or suggestion, the assistant simply repeated: "No, not possible." I asked in several different ways what she might suggest, but still got the same response: "No, because it's not possible." Eventually I got a curt, "Why don't you just send them back to the factory?" So very disappointing, I shall not be returning."
"Did a great job on a pair of custom Oxfords. Perfect fit for my large feet which means no more pain for my toes. They also used a plastic tong for support instead of the usual steel - a major plus if you have to go through airport security regularly. I don't understand the slightly Xenophobic review complaining about "foreign staff". These are serious craftsmen who have done real apprenticeships - it's getting rare to find British craftsmen who have the skills needed to do a decent job. Maybe the gentleman in question should travel a little more widely if he struggles with accents."
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