Christian Louboutin Harrods Women's 87-135 Brompton Road, London SW1X 7XL

"After visiting Selfridges and them not having the size I needed ,we were advised to visit the Harrods boutique. I was shopping for my wedding shoes so I was very specific about the shoe I wanted and knew the size I needed. I picked up the display shoe, and one of the advisors Nathan spotted me and offered to help me. He got me the size I needed, and asked what the occasion was and I said I was shopping for my wedding shoes, he instantly said 'Congratulations' and went to the back to get myself, my partner and my 2 friends a glass of champagne to celebrate. He was very engaging from start to finish and his service was impeccable. He even suggested a matching clutch bag to go with the shoes (true salesman), although when he went to show me the clutch bag after asking his manager which drawer it was in, she proceeded to respond very abruptly and rudely to him 'how many times do I have to tell you where it is' which I personally found very rude and I was quite offended at how she treated him considering the service he had been giving us throughout, someone needs to have a word with her and how she treats her staff."

"The client experience is ok, I wouldn’t say is excellent. They don’t have a phone number to follow up in case of questions or concerns about your purchase. Of course you expect the best while shopping in luxury boutiques."

"Of the in store staff, not one even acknowledged me. 3 of them stood in a group gossiping about the date the one had been on the previous night. You’d figure your conversation can wait when someone wants to spend money in your store."

"Truly disappointed with the service I’ve received from this store! Being in Harrods and a Louboutin boutique, I expected so much more with the service and attitude of staff was abysmal. Andrea served me and he was rude and condescending throughout the whole process. There was a scuff on the pair of shoes I wanted, and I did not want to buy the particular pair. He made it seem like a real hassle to order some in, and I could see him mumbling to his manager about it. When I made a complaint with Harrods, Faye the manager of the store contacted me and said: ‘They are red carpet shoes’, as if it was obvious that they were going to be uncomfortable and cause pain! I am still bleeding from those shoes even though they are trainers …."