Foot Locker 542-546 Oxford Street, London W1C 1XL

"Had a big women downstairs in the NBA shop she didn’t care about the shoes I was looking for she slam the nice shoes next to me to try on she had a bad attitude she should not work there if she doesn’t like her job The good part is a guy told me there had my size in Edgware he made more help with the Nike air force one that I was looking for he was much better then the woman Nike town was much more professional and more helpful Again the women should not work there with her horrible attitude problem the other people there was nice"

"I personally feel like shops like these need to require their staff to take a hospitality course before hiring them. I went there yesterday looking for a regular pair of sneakers. I’m not a sneaker freak so I needed the assistance of one of the staff members to help me find a pair of shoes I can wear everyday. There was a black girl standing at the door wearing the type of sneaker I was looking for so I told her “Hello, I’m looking for a sneakers similar to yours but all black”. She asked me my size and called and Arab guy to help me. I’m not sure why she couldn’t help me because she was just standing at the door. All they got did was point at different types of shoes on the wall, once again I know nothing about sneakers so I wasn’t even sure what I was looking at but I knew none of them was what I wanted. Behind were 2 other Arab customers so he left me there clueless and went and dealt with the two other guys. The girl who sent me to him saw this and said or did nothing . I felt so bad I walked out the store because the customer service was beyond AWFUL. I come from a country where customers service is taken seriously so to see this in a store such as Footlocker really surprised me and I am utterly disappointed. Please train your employees on how to deal with customers properly. But I also realize that this is a normal thing in London everyone has an attitude for no reason and nobody is willing to help you. I wish I could give 0stars"

"Today I visited Footlocker at Marble Arch at around 3:30 and I was at the children’s section looking for trainers to buy for my son. I asked one of the staff to check the foot size if my son and he looked at me as if it was strange that I didn’t know the accurate footsize. I kept on asking him 3 times to check and he wasn’t bothered to go and get the measuring machine to check even though this was a part of his job! He came almost 10 minutes later with the measuring tool and didn’t do it himself instead my son had to do it. He didn’t greet me, was wondering about and it is clear that he is lazy and doesn’t do his job properly. As I am a manager of several stores, I have had lots of experiences with customer service and this staff clearly isn’t trying or showing respect which shows he doesn’t like his job. I decided to try adidas and the staff treated me with respect and did their job properly. I hope you can resolve this problem as it is not good for the business in general!"

"Good selection of footwear. Exact same items available cheaper other places."

"Great store layout, huge range of sneakers but didn't have my size available in the ones I wanted. Limited clothing stock. Lots of staff, quick and easy to get help with products."