H&M London E20 1EL

"Great store with plenty of products and clean floorspace but the change rooms were absolutely filthy. For somewhere you have you take off your shoes and place clothes on the ground (there's only hooks and no seat) it's pretty bad. There was fluff, dust and general rubbish just swept into the corner of each one, the picture doesn't do it justice. You could see most of them were like this because the curtains are also 2 feet off the ground which is weird considering the other 3 sides of each one is a mirror so you can see more than you realise. Not the best change room experience I've had for sure."

"My favourite clothing retailer. I've been a fan and follower for more than 23 years.. Still the best quality for children clothing for me."

"I visited on the 24th and bought a few items. The store itself was clean and everything was easy to find. I went to pay in the men's section. I was third in line. A member of staff highly encouraged us to use the self-service rather than speak to a person, quickly explained the process, and said she'd get me a bag. I scanned the first item, no luck, had to wait for the staff member. She's next to me, explaining to a man and woman how they're not using it right. It's at this point the staff member says, "Let him do it. Men are better at it." I was mortified. The staff member then has to stand and scan all my items for me as none of the barcodes work. She walks off as I pay and I am left waiting for a bag. I have to alert the cashier I originally wanted to buy from and they get me a bag instead. All three people could have been served by the cashier in half the time if this staff member had just left us alone. Upon arriving home, I realize they haven't removed the security tags from two of my items. I now have to go back out (I'll be going to my local one in Norwich, not this one!!) and get the tags taken off before I can wear my purchase. Awful service and I can't believe what was said by your staff."

"Lifts poorly located in the far corner. Kids dept was far at the top level which should be located more conveniently. Staff at the till in ladieswear were unfriendly and unhelpful. The 'SYSTEM' was giving a higher price than the label and the assistant said the label was wrong - well you were wrong as The Manager came to resolve! Basic Customer Service training needed. I didn't feel I was a valued customer. Then the Assistant couldn't help to get another item from the upper level, 'I can't leave the till blah blah blah' - think outside of the box! I had 3 children and your store layout is ridiculous. Your prices were not correct and items for the 3 for 2 promotion were wrongly placed which inconvenienced me and so I left them. 3 white tshirts for PE £2.99 and the next size up £9.99 which didnt make sense. Very very dissapointed as all sizes upto 14+ are £2.99 online but the 3 for 2 and promo is not online! Waste of time! Staff should handle the situation better! I just want good service!"

"I find that this H&M is not layed out very well. They hardly have any clothing to choose from for boys over 8 years old. The options were very poor and same for ladies clothing. Styles are very boring and I have not been able to find anything I like in this place. H&M used to be my favourite store but I haven't been able to find anything I like for months! There weren't many to choose from."