Ted Baker 1 Canada Square, London E14 5AH

"Horrible experience and very rude staff. Wouldn't recommend coming here. While trying to purchase an item the staff were loudly giggling and were very unprofessional. I waited for quite some time to purchase this item and there was a queue forming behind me. There was only 1 very slow till working and while I was being served another sale assistant cut in and put through a customer from the back of the line which made everyone in the queue unhappy. Good to know you will be discriminated if you are buying 1 item comparing to 3 items. In the end I was told they can't find item in the system and they can't put it though the till. I offered money and suggested that they can put a note and fix it manually later but they refuse and didn't even apologise. Ted baker should rethink of training the staff in this store."

"Terrible experience with ordering an item, the size of which wasn’t at the store. I tried size 1 and it didn’t fit so I asked if they had size 2. The assistant looked online and confirmed it was available. I paid and waited until the parcel was received which took 5-6 days. I collected it and tried it at home - it was size 1! I called to the store manager. He was very shallow and rude and said I can’t do anything. Even if he technically could not do anything there is a better way to speak with an unhappy customer - now I have to go another round trip - third time ! And ask for a refund - it’s my time, money and I needed the item as I am flying in 2 days! Just a shallow sorry and a “hugely generous” gesture to accept a refund was all he could suggest. I would not recommend this store and l am going to get this matter to the head office!"

"A very neat and well stacked display and helpful staffs but unfortunately quite a few items are and look a bit old fashioned. Perhaps time Ted Baker look at the contemporary fashion!"