Zee & Co Ltd 454 Roman Road, London E3 5LU

"Bad experience with this company. Received an item that was not as displayed. Attempted a return for refund and forced to receive them back, even though pictures on the site are misleading, which is the company's responsibility. Spoke to Beth, the company manger (who refused also to provide her full name and hung up the call), and apart from hollow apologies was unwilling to offer anything but terms and conditions on the sale of underwear. (this is not about underwear policy, it is about taking responsibibility for misleading a customer and an insult to my intelligence as a genuinely sincere consumer). Highly unprofessional. I am quite shocked by such arrogance and patronising complacency."

"Fantastic customer service at the Roman Rd store, all the boys working there were so helpful getting different sizes for my husband, and very friendly, we were looked after so nicely. The clothing in store top notch, we were very impressed by the stock."

"I've never experienced this much unorganised company at all. wrong product delivered, not taking responsibility. I ordered a pair of sandals. what they sent was one is flipflop and the other is wrong sized sandal. Jesus. Then I self arranged return(normally H&M and Zara will come and pick up for free^^ ) for the wrong product and since 4 days they received, no response or they said there is no way to track. Aweful customer old lady shouting at me just wait another 7 working days to get the product that I originally order! then my husband's birthday will be over by then?. horrendous. They said they are the fastest return company but I've never ever seen this mass with others..? All I need is just getting what I ordered before my husband's birthday. nothing else. But the process was not smooth without proper support from customer team. just keep saying there is nothing they can do(but shouting). they don't know what and when parcel team received blah blah. Very disappointed on the way the team fixing issues which THEY MADE and customer is dealing with by spending time, ruined my day by the customer team old lady, also I'm about to absolutely ruined my husband's birthday present."

"Worst customer service ever come across in my life of shopping online for 20 years abosulute unpleasant experience. Snobby woman over the phone who claimed each product that is sent out is checked for quality and sizing physically by staff. When i asked how can this be possible and asked how does your process work so they can better the experience for others maybe or someone was not doing there job as they should do i got a school leaver email response with no care in the world and to be honest sounded like the same woman on the phone. Good priced products ordered many times from the company first time had a problem and I got to experience the customers support. Just for the ignorance by the staff I will not be ordering again."

"I’ve not been to Roman Road in a very long time, I used to use Zee and Co on a very regular basis. The store is well laid out with a modern exterior product of sale. The staff are pretty helpful and easygoing. This shop along with Stuart’s clothing in West London took most of my garment money back in the good old days. Would recommend to younger family members that are more in the game now."