ZARA 21 North End, Croydon CR0 1TY

"If I could give no stars I would... I went into the store to return trousers that had a zip that was faulty. I explained I have had this problem before and the manager with the bald head turned to me and said maybe the style doesn't fit you properly that's why you're having problems... I am disgusted. I felt humiliated and shocked that he was so passive aggressive and rude and seemed to have enjoyed the comment he made to me."

"One of the worst Zara stores in London. Really messy and very rude members of staff. I've managed to pick up some gems in terms of clothing but the shopping experience could be sooo much better."

"If I can give a zero I would… I bought a pair of shoes for my son, and unfortunately we lost the receipt. My son tried the shoes inside the house and removed the tag obviously thinking he was going to keep them. After a while he said that the shoes were really painful and he couldn’t wear it. Shop wasn’t interested in seeing my credit card movement for the purchase with price and name of the shop, they said they needed the receipt. I’ve contacted for days customer service, and I spoke with 10 different people, first no receipt was found, second wrong receipt was sent to me, third I waited and waited… anyway after nearly one month from the actual purchase I received the receipt. Went to the shop and the lady asked me: why did you take away the tag…?? I felt this was very rude as a child would always remove tag to put on shoes… anyway all this to say that I’ve banned myself from this store for the unprofessional way of dealing with refunds and queries. BYE BYE ZARA"

"I go to this store only to collect my orders as it's a panic manic situation to get through till for anything. Thankful they finally have self service checkout now which makes the queues slightly shorter for returns. Also the choices we have in this store is not as varied as we find in central London ones or even online ones I never thought I would review but having looked at all the reviews I'm compelled to share my experience too. The security does look at you as though you're stealing although you've just left the till or just come from lower ground floor from collecting your order. Certainly feels racial because I notice this every single time while it doesn't seem to happen to others. Coming to the staff, the man at lower ground floor who is assigned to handle collections always looks obnoxious, looks down everytime I arrive there although he clearly knows and can see the Zara collection page on my phone screen. He acts as if I'm being extremely rude by taking his time away from his life to do me a favour to give me my parcel. It's so unpleasant every single time"