Reiss Hampstead 10 Hampstead High Street, London NW3 1PX

"5 stars to Yoko, sales assistant, she is LOVELY, helpful and passionate about the brand. Unfortunately 3 stars because the main sales assistant who assisted to retrieve the online order to collect for me lacked basic customer service skills, and was quite unwelcoming to he honest. A disappointment as I love the brand and buy regularly when i can. Just love the autumn collection ✨️"

"We wanted to visit the store that should have closed at 6 pm but it's 5.30 pm and it's already closed."

"Awful experience. I had to order a dress from a shop in London since they didn’t have my size. My partner went to pick it up and it was wrapped in a plastic bag, all crumpled, it looked nothing like the one I tried in the shop. I couldn’t wear it for that evening, had to buy another dress and when I went to bring it back for a refund in the Reiss in Hampstead, a blonde lady at the counter refused to do so saying I washed it when I never wore it. Basically she called me lier. £200 spent on a dress that I have to take to ironing before wearing it, not refund given and I got insulted as well. Outrageous. Lost a good customer."

"A lot of stores miss a trick by only having twenty somethings in their store. Reiss is very clever and have a variety of ages working in their store which is fab! Sometimes you need a more mature eye and mind. I ordered items from the Brent Cross store to the hampstead store and they arrived the following morning. They also held a pair of trousers for me until the next day which they don't usually do but I was desperate and had ordered the jacket to match. Staff were very helpful. The trousers needed taking up and they recommend going to American Dry Cleaners up the road. You get a 20% discount if you come from Reiss as well. The hemming there is immaculate. Shirley did mine. Be prepared to spend monies in here. My suit cost around £400 possibly more. But it is beautiful and will last for years. Great job Reiss!"

"It’s a shame because I used to shop here all the time spending a lot of money on dresses and blazers for work but the manager an older blonde lady is so so rude. No people skills , no manners so impolite it’s put me off ever going in there. Such a shame beautiful clothes wrong Manager in charge and after seeing all these awful reviews about her why hasn’t she got the sack yet."