BOSS Store 35-38 Sloane Square, London SW1W 8AQ

"I received a horrible hospitality from two staff downstairs. They didn’t offer help at all also let you feel unwelcome. I hope the store can train the staff well."

"I love the products from Hugo Boss but I was a bit let down with the service. I went there with my elderly uncle who uses a walking stick. We tried to use the lift, as he couldn't use the stairs. The lift was not working. There was no note informing customers of such and the staff didn't let us know. Also staff were too busy chatting to each other than serving us. Generally, a disappointing experience."

"Would expect better customer service in a store of a luxury brand like Hugo BOSS. Today I went to buy a plain colour top ( £120+) which was last item and has a kind of makeup stain on a collar. As I understood I was speaking to a supervisor or a manageress of the store. She would not offer any discount to cover cost dry cleaning, neither she would agree to make a note of the item condition on the receipt so I could return item if that stain does not dissappear after wash. There was onather lady who was helping from begining, very helpfull sale assistant, she checked on a system for me, and said that there are 2 items in onather store on Bond Street. Great news. But to my surprise when I asked a lady at the tilt to call that store and reserve it for me- the answer was simple " they won't answer the phone, just go the there". Amazing, how does she knew that they won't even answer a phone, if she even did not try? By the way the shop did not appear being very busy. There were only I and onather customer at a time in whole store. I should say that when we shop for a luxury brands and designers paying much higher prices- a good customer service use to be a part of the deal, but no more or it doesn't apply to the BOSS store on Sloane Square."

"This store has one the biggest women Boss collection. I was flattered by the service provided by Alessandra Leone 5/5. She made our visit memorable."