H&M 8 King Street, London W6 9HW

"If you're going to have plants in a shop, it would be nice if they weren't literally on their last legs.... It takes 5 minutes to water them 2-3 times a week. Sort it out!"

"A huge respect to two girls at the tills today, who despite the technical issues and being verbally and physically attacked by some crazy woman remained calm and extremely professional. Staff at the fitting rooms also lovely. Store clean and organised"

"Store is nice and spacious. However customer service is lacking. Enquired about sizes for a jacket and a lady with glasses immediately said there was no availability without checking the store or the system. Subsequently asked about the same jacket on a mannequin as it looks to be the size I was looking for, and was told I cannot buy it. I don’t understand how a clothing store would refuse to sell clothes, surely it would be a simple matter of switching out the jacket for a same jacket of a different size on the mannequin?!"

"I was watching this situation today, on Black Friday, for over 10 minutes while staying in the queue. There are 2 gates to the store. Only the one where security guy was standing was beeping for every customer leaving the store with a purchase and security guy was either thoroughly checking a customer or superficially or just letting go. He never found a beeping thing at any purchase, so it all was just a theatrical performance which is not his fault at all, I'm not complaining about a security guy. I am complaining about H&M top management: that instead of investing in a cameras and security officers checking cameras H&M top management decided to humiliate every customer leaving the shop with a purchase. It's cheaper to check every bag. I was thoroughly checked when leaving store so that at one point my loungewear fell on the floor. And after that I was supposed to leave the store as a happy customer. I obviously returned everything back and was complaining to the manager. From his words I understood that it was not a technical glitch, so everyone knew what's going on and I was supposed to eat it and digest it. I think we as a society must not tolerate it as otherwise in the future we all will be living in this mess where everyone can stop and search us."

"The lovely employee with dark curly hair and glasses is the reason why I will always shop at H&M Hammersmith. Her costumer service was amazing and she helped me put THE perfect outfit together. Her fashion advice was top tier. Super friendly, speedy and welcoming. Thank you so much!!"