lululemon The Quadrant, Richmond TW9 1DT

"Great stuff, but be careful ordering in-store. Our product was never delivered to the store, and despite getting in contact numerous times (both in-store and with head office) no-one will follow up."

"Worst Lululemon in London - staff were humiliating, unhelpful and deceiving. I visited this branch because my leggings had a hole at the seam and I know that Lululemon have a quality promise - this was not upheld at this shop. I’ve been to Canary Wharf and Regent Street branches and been able to have items exchanged previously without any issue. This branch was asking me for proof of purchase , found it on their system and then refused to exchange my leggings because I purchased these leggings a year ago. It does not saying in your quality promise about not being able to exchange items that are a year old and I have been able to do this in other branches. Won’t be giving my money to Richmond Lululemon - snobby staff or staff were just standing around. Not welcoming, not helpful . Woman couldn’t even spell my name properly and I felt as if I had to purchase an item before I could get an exchange"

"Always a pleasure to shop here and in particular Annie who is knowledgeable helpful and a pleasure to deal with, a truly great brand ambassador for your business ."

"Great service from Nathan and Annie for my new travel pants. Super knowledgeable about their products and helped me pick the perfect pair. Been using them on the regular for 6-8 weeks now and the material is holding up great."