Stuarts London 35 Uxbridge Road, London W12 8LH

"I didn’t receive my parcel. They told me to allow five days for the delivery partner to investigate (which involved the driver returning to the address to essentially interrogate my mother and the neighbours). The driver then had the audacity to request I personally knock around doors because they cannot “remember” where the left the parcel and the retailer actually relayed that request to me as if that was an acceptable explanation. I couldn’t believe it. Two weeks since the parcel was allegedly delivered, I have no parcel and no refund. Stuart’s will expect you to wait for their delivery partner to compensate them first before they refund you (which is DPD by the way, that should have been the first red flag) which involves you having to wait for a form in the mail. So essentially they have you work to get THEM compensated before yourself. We’re currently experiencing strikes and clearly they don’t even send 1st or 2nd class because I still haven’t received form which was meant to have been sent last week. Christmas is at the end of the week and I don’t have a gift or money to replace the gift for the loved one. Filing a dispute with PayPal and my bank. Worst experience ever! Edit: Finally got a refund now I filed a dispute with PayPal and the refund was in FULL. (In the reply to this review) They’ve claimed to have refunded me after exploring all options but this is not true. They had no intention of refunding me until DPD compensated THEM and this is evident of their constant refusal to do so until I completed a declaration with DPD. I had to go directly to PayPal and escalate the dispute, then they suddenly refund me no problem. Even now, in 2023 they’re emailing me to sign this declaration (which has STILL not arrived) so if I hadn’t escalated through PayPal I would probably still not be refunded and be waiting on this form. If you came here looking for advice, I’d suggest disputing through your payment method because that’s the only way you get movement on a refund. Stuart’s are not interested in adhering to the Consumer Rights Act, hide extra in the T&C’s to make returns extremely difficult and the “Customer Service” reps do well at sounding like they want to help you. They don’t, they want to drag out the process til you give up. Be very wary of this company."

"Wow amazing service arrived so quickly perfect and well in time for Christmas. Price was also very good. Would definitely recommend and return to order again."

"First time of using Stuarts. Had of course heard of their great reputation and heritage. Bought two pairs of Armani Jeans online in the sale. Great price, very pleased with the jeans. Free delivery was an added bonus. Got the jeans the next day. Happy customer, will return. Thanks to all at Stuarts."

"Purchased black Paul Smith boots online received them in different shades of black one of them is almost grey and looks like its been in the sun..the other was new. Raised a complaint through the portal link provided in the email.. Heard nothing. What a joke the boots are not in a wearable condition. Very disappointing experience and never again... Photo doesnt do justice to the color discrepancy"