RIXO King's Road 104 King's Road, London SW3 4TZ

"One of the worst companies to exist! Poor quality pieces which are ridiculously overpriced. Customer service is shockingly bad. If you want high end, take your custom to a well established company not a knock off wannabe like Rixo! Shame I couldn’t leave zero stars. Even that is far too generous!"

"I had the pleasure of speaking on the phone to Edward who is based at the King's Road store this week. First time was on Sunday when he was at the Marylebone store purely by chance as he was only there for the day and then again on Wednesday at the King's Road store. He went above and beyond to help over the enquiry i had about the dress that i wanted to purchase, as to the fit and how it might fit my shape which is not easy when you cannot see someone. I ordered two different sizes as Edward suggested and i am pleased to say that one was perfect it fitted as if it was made for me. Thank you so much Edward. Rixo clothing has that touch of feminity and elegance with a sprinkle of fun and beautiful colours to make all women feel good."

"Amazing customer service. I couldn’t buy the items on the day due to being in a rush. The super helpful Olivia sent me an email with all my favourite styles and sizes on along with a code to get free shipping. Thanks for the best experience"

"I cannot rave highly enough about Rixo! Their dresses are divine and their customer derived second to none. My first experience was buying the incredible Chrissy Mixed Print Midi Dress in 2018 and this year I treated myself to the Asta Mini Leopard. Both are divine! I ordered the Asta online in two sizes to see which one would fit, and I had a minor glitch with my order. Bee Jones, the delightful lady at the Rixo office, sorted out the issue right away, and was absolutely charming. I was so impressed by the wonderful service that I asked her how I could help the company as I really think, as a young British brand, that it deserves support, especially in this difficult climate. This feedback was not solicited, but provided entirely voluntarily and I wholeheartedly recommend Rixo; it’s my go-to dress brand. And, by the way, the ladies in the King’s Road boutique were absolutely amazing, too! I went there with my toddler and they were incredibly friendly and welcoming and nothing was too much trouble. Thank you so much, Rixo!"

"I can not say what the actual store is like as I live in Canada but I recently ordered one of Rixo's dresses and was overall not impressed with the quality. I ordered the Venus- Turquoise Dip-Dye dress because I saw it online and thought it was such a beautiful style and colour. It was delivered on time which was great but the dress was poorly packaged. It was packaged in what was hardly more than a brown paper bag so when it arrived it was wet and it's a miracle that no water seeped through in to the dress. The bag was also too big which allowed the dress to slide around inside and it arrived all balled up. The dress cost over $400 CAD which is a price that did not at all match the quality of the dress. The base fabric was flimsy and see-through which was not implied by the photos on the company website. The sequins were also poorly sewn on as they did not all lay the same way and the needle has caused the base fabric to pull and leave little holes. The customer service person that I dealt with was very understanding and helpful. However, they did not send me the shipping label promptly or even within the time period they said they would. This resulted in me having to spend and additional $150 CAD to ship the dress back instead of the approximately $40 CAD it would have cost if they had send a shipping label. Overall just not a good experience unfortunately."