Costa Coffee Thunderhead Ridge, Glasshoughton, Castleford WF10 4UA

"Served quickly even though it was busy. Food & drinks always at a consistent quality. Some tables needed clearly but all colleagues were very busy."

"In the drive through an employee poured drink over my mother who was driving. We asked for napkins twice and was ignored, item missed from order. Manager inside was lovely who offered to replace the drink that was spilt, unlike the person at the window who just shut the window in our faces. Manager offered refunds and offered to help clean the car, very kind and friendly person. Unfortunately rude staff apart from manager, won’t be returning any time soon. I’m appalled at the way my mother was spoken to."

"The drinks are exceptional, and the cakes are lovely. However, our vists have been marred by the lack of cleanliness. One visit saw a number of customers in the shop but there were 4 members of staff standing doing nothing. The table we sat at was dirty with half eaten sausage on it and a lot of crumbs. We looked for another table but saw that the other empty ones seemed similar in untidiness. Only the the person serving seems to greet you, (very friendly) but any of the other 3, 4 or 5 members of staff look at yo bt do not acknowledge with a smile, nod, hello or anything. So, generally, they are all lovely young people but only for the one customer at a time. We called in very early morning 8:05am after an hospital drop off and the tables and floors looked like it had been a busy day already with the amount of dirty tables. Crumbs, cup marks, and food on the floor. A gentleman came in, and he walked around 5 tables before he found a table he could sit at. He chose that one because a couple had just left and stacked their own things up and tidied their table. The atmosphere is calm and relaxing, and the food and drinks are delicious they just need to clean up."

"Handy café to go to for meeting friends. Near the skills college, and on a main road. Good position for catching passing customers. Staff were polite and helpful, and everywhere was clean and tidy."

"Absolutely awful service, rude staff, quiet in store however store an absolute shambles. When asked to correct the order (checked receipt and showed her) server rolled her eyes, tutted, threw half of my drink in and over the sink added the cream and flake that had been asked for and paid for and then glared at me, few seconds later snapped there it's done, Absolutely shocked at the behaviour. Also saw same employee on mobile while trying to make drinks. Floor and surfaces in the preparation area absolutely filthy, most tables had dirty trays and cups on. I accept they have a drive through but in the duration of my visit I saw a handful of cars go through, there was 6 tables of customers, 4 staff members. I am a loyal costa customer, however I will not be using this store again which is a shame as its a new store in a good location."