B&Q Worksop off Gateford Road, Worksop S80 1UQ

"Didn't have what I needed. Staff had no idea if the bits were coming in any time soon. Went to Screwfix instead."

"The store was well stocked and had plenty of choice. I easily found what I was looking for"

"Went in to pick up a click and collect order. I stood at the click and collect area for 10 mins while members of staff were just floating about and talking. So I asked one them if I was in the right place to which he replied yes you can use it at the till as well. I gave him the order number to which he asked for id I said get the order and I will get the id from the card he said no he wanted it first. I went to get the id when I came back it was now a woman on the click and collect. So I had the give them the order number again which she said it was wrong so I showed her on my phone the order number then she said oh it’s been cancelled. Then another stuck up woman came over started to try and talk to me like a child and goad me into a reaction. All they wanted to do was waste my time why would he send me for id when it had been cancelled staff are rude and incompetent avoid avoid avoid"

"Hi I bought a mower and a strimmer from worksop B and Q. I am autistic and I have adhd dyslexia and dyspraxia. I live alone I can put some things together but the instructions for both equipment were difficult to follow as a person with learning difficulties. I went into the store on saturday and had help from one staff member who put the strimmer together for me. I had to go back into the store to ask for further help with my lawn mower. I had further help from a chap called Josh and his colleague who helped me by putting the lawn mower together. I did have a go but I thought I had parts missing. I could not recognise the parts to the pictures in the diagram. All staff showed patience and understanding when I asked for help. It is so important to someone like me with mild learning difficulties, I struggle a lot. It is not easy asking for help and I make mistakes. For the gentleman who told me on the saturday at customer services " You should be able to work it out the diagram is straight forward " or words to similiar effect I replied "I understand it may be easy for you but it is like reading japanese to me" I found you helpful with getting support and calling up other staff members to help me. I would just ask for consideration when making remarks like that and assumptions (we all do it, I do it too) It is like me expecting you to do my job in mental health with no knowledge and going out to treat mental health patients with no training.There are also different ways of learning and not everyone can follow diagrams with no one to ask what to do. I learn better when I am shown in person and talked through instructions. It is small constructive feedback and not criticism. I appreciate B and Q staff members cannot always put things together all the time. The customer service is exemplery during busy times and no question is left unanswered. I have visited a few times during my move to this new area."

"Excellent customer service my son felt ill the staff all rushed to get him some water and a seat stayed with him till he felt better, also allowed our new puppy to come into shop with us in his puppy pushchair which is such a convenient modern thing to allow nowadays. Got everything we needed. Customer service is so important but ignored in the UK so its so nice when you go into a store with friendly helpful accommodating staff Thanks again"