Whites AGA Ltd 40 Oldham Road, Ripponden, Sowerby Bridge HX6 4DP

"Jamie was so helpful and knowledgeable about all the different aga models. We are delighted with our new aga"

"Lucky to get 1 star . Terrible customer service. Bought a cooker July 2020 , would not Recommend the company at all . Aga now have told me to deal direct with them and not to get in touch with Whites . Would not buy from this company again . Update - Jamie did contact me and explained her situation and she asked me to take my both my reviews down this one and one I had put on Facebook & to compensate she’d send me some vouchers …. I took the Facebook one down and then she blocked me from commenting & no vouchers to date …. We’d also had a few issues which she said she’d chase and after her sob story I believed that she would and once again she never did & I got in touch with Aga myself . I didn’t go into depth with the service we received but it was shocking . No pre site inspection, cooker delivered without prior warning , she was chasing delivery details and the cooker was already at our house . Fitted cooker 4 weeks after they’d delivered , fitted incorrectly , came back 3 weeks to try again and damaged a fitting which I had to buy as they didn’t send me one . On the second attempt of realigning the cooker and hot cupboard they never checked the wiring and few weeks later we nearly had a fire as the wiring wasn’t connected properly to the terminals . Shoddy workmanship and no communication . At the end of the day I bought a cooker , I didn’t buy into their personal issues . Not professional at all ."

"I have to agree with Alison. Terrible from start to finish. I more or less had to Harass Jamie to reply to any of my calls. In the end she did mention the reason why and that she had problems. I sympathised but have still heard nothing back although she mentioned she would call me when things were better. That was over a year ago. I bought a£12.000 cooker which was very scary to say the least. No one came out to measure or check all was ok for fitting and I was Also advised that I didn’t need a plinth for under the Aga. When the Aga team came they asked me why there wasn’t one. Very poor service and correspondence"

"Initially I approached Dale at White's AGA for some general advice about which AGA to purchase after reading some of his social media posts. At the time I didn't realise they sell UK wide. He was incredibly helpful and after a pretty poor experience at our local AGA showroom, we decided to purchase from White's AGA. As I was preparing the kitchen myself prior to installation I messaged Dale several times in the weeks leading up to delivery. He was always responsive and very helpful with queries. Jaime was also incredibly helpful in the run up to installation and after a minor mix up with AGA managed to get our installation pushed through on time. Whilst AGA may not have the best reputation for customer service, I am completely confident that in the future should any issues arise Jaime and Dale will be continue to be very helpful. All in all, excellent service. Highly recommended."

"I have used Whites for servicing and cleaning my Aga for many years. Dale and Jaime are always friendly, professional and go out of their way to fit me in when I’ve had a problem between services. They provide a fantastic service and I wouldn’t hesitate to recommend them. Keep up the good work!"