Sports Direct Brierley Hill DY5 1QP

"Not sure what to make of this store to be honest! Wouldn’t say they’re rude but wouldn’t say they’re friendly either. I asked for size 6 trainers today the man gave me them in a box telling they’re size 6 just to find out from the cashier that they were actually a size 5 but luckily they went and found the actual size 6 for me.. so that’s one thing to thank them for!"

"Is this place under new management? I used to frequent sports direct in merry hill quite often, so when I went there this weekend I was shocked at how things have gone downhill. There were 2 tills open with a queue of around 30 customers. There was clearly surplus staff on the shop floor that could have assisted, I did suggest this and was told that it had already been suggested to management, but yet I had to wait 15 minutes to make my purchase. I am also disgusted with the explicit music that was being played. Do these places not have a radio friendly playlist? Anyway, I think that's my last visit there for the near future."

"Very poor customer service whilst looking at trainers with my children. Lack of interest in customers , no alternative choice offered when sizes unavailable. Lady on the til was friendly but the shop floor staff are obviously not bothered about their job, customers are seen as a hindrance! Good prices on stock but that's about it . Awful."

"I came in to enquire about some shoes and see if they had my size in the ones I was interested in. I was stood around waiting whilst the one person checking shoe sizes was busy with a large group. I decided to ask another member of staff and she rudely told me she couldn’t check the size for me because she wasn’t working in that area at that time. So I was expected to wait for however long instead of her checking for me or then getting another member of staff on. I was so disappointed and will not return. Majority of the staff here are so miserable and I’m sure that they aren’t like this as people, maybe the store don’t treat them right but it was just an awful experience. Please train your staff further and ensure they’re happy to be at work because the attitude and vibe of the store was poor"

"Brought two pairs of trainers when I asked for the shaq ones the person getting them went to his mate and started laughing shaq originally made his shoes to be affordable for families in Walmart USA and then you get two people on almost basic wages making fun out of someone buying them I love the shop and the prices but these two let the experience down today"