Clarks Leeds LS11 8LL

"Appalling service! Went all the way to White Rose centre as the Clarkes shoe shop in Leeds centre had closed. Specifically went to Clarkes as I have unusually wide feet and a bunion and wanted to get my feet measured so I could get a pair that were comfortable. Female sales assistant (I think she was the manager- seemed to bustle in as soon as I mentioned getting my feet measured) told me that it was “not necessary” to measure my feet as they had limit stock of wide shoes. I was offered only two styles as I wanted them in black. The only thing that makes it worthwhile going to Clarkes is that they supposedly measure your feet and offer a wider selection of sizes. Don’t see the point in going to Clarkes ever again after this. Better off buying online. Can easily send them back if not happy. No wonder the high street shops are dying a death. To compound the issue, after purchasing them I felt that we had been railroaded into buying a pair of shoes that I was not happy with (not the style I would have liked and overpriced for the service that I received.) My wife went back twice to return them and was refused a refund. First time because she didn’t have the receipt and second time because I paid by phone and they said that they need my phone to reimburse. Given that we had the shoes in the box and the receipt I believe they should have refunded me cash if they could not do it electronically and they basically tried to fob us off. So I ended up spending £130 on a pair of shoes that I’m not happy with - Would give zero stars if I could. Reading similar reviews on this site, seems this lady is a problem."

"Really disappointed in the service I received today at Clarks White Rose. I walked in and was asked my a sales assistant ' what I was after’ , I asked if I could get my 2 year old daughters feet measured. He rudely replied ’we don't measure feet unless you're buying something.’ I told him that if my daughters feet had grown then I would purchase some new shoes. The only reason that I have given two stars and not one is that a lovely sales assistant called Jack delivered a much better service when measuring my daughter's feet. They had grown and we did buy a pair of new shoes.We have spent hundreds of pounds on shoes in Clarks over the past two years and I won't be returning to this particular store to buy shoes for my children ."

"They employ students enticing them by telling them lies that they will be given free shoes but never give them, so Beware! The managers are awful, constantly on phone talking to their friends and do nothing most day. Horrible state of affairs."

"Lovely staff, but not much stock left. Out of 20 infant shoes they only had one pair that fit my son."

"Wouldn’t even give a 1 star. Horrible customer service by the rude staff who work there. Refused to measure my daughters feet, unless I was going to purchase shoes. Even After placing an online order in store with them she refused to measure using the appropriate equipment. Had a quick feel with her thumb and said it’s fine. I could have done that myself."