Hawes & Curtis Leeds 22-24 Vicar Lane, Leeds LS1 6BN

"I ordered goods online and as they didn’t fit returned for exchange, these were returned and received back to H&C on the 14th February. I’m still waiting, no response from the online bot, phone line rings out and no correspondence as to when I might receive my exchange request. The clothes are nice but the customer service journey has been a complete let down."

"Purchased some shoes, after only several wears both shoes have deteriorated with the rubber soles becoming loose and peeling away. Clear manufacturing or product quality problem with no assistance from H&C due to the exchange and refund period passing. Offered a 10% discount on a future purchase which I won't be using. Felt like I was given the middle finger with that. Very disappointed with the quality given the price you pay and the response suggests this is somewhat expected by them"

"Looking for a nice good quality black suit,was not disapointed,really fine quality and fair on the price.Very good service and advice,was measured up and advised accordingly.Once happy the trousers were tailored and the whole suit a 3 piece was ready for collection within 2 hours.......Happy with that!!!"

"Not impressed by service and quality. Took four attempts to get a suit jacket without fault. We live in York and travelling to and parking in Leeds cost us unnecessary cost. Our son and his best men and our other son also purchased their suits from your store so a lot of money spent. No apology or offer of even a shirt as compensation. Not good publicity for further purchases or recommendations to others."

"When I set out to look for a suit for my wedding, I never thought that I would get that personal / tailored / one-off type experience that my (now) wife got with her wedding dress, but that's exactly what I got at Hawes & Curtis. We decided to have a day out suit shopping and I had intended to buy a Hugo Boss suit or similar but to be honest they didn't feel or look that special. We saw the window display at Hawes & Curtis (Leeds) which showed a classy suit and some accessories and went in. I immediately saw a beautiful 3 piece blue dinner suit but wasn't sure if it was suitable for my wedding. Paul said that it was very much a wedding style and asked if I'd like to try it on. Despite being a stone heavier than I normally am, I instantly felt it was the suit for me. It looked fantastic and felt classy even though I was out of shape! My (now) wife picked out a beautiful silk silver Paisley tie and pocket square from the huge choice of colours there, which looked fantastic with it (despite I'm not a Paisley fan!) Paul was absolutely fantastic, incredibly professional and helpful before I'd even said I was buying the suit. I lost some weight so I could get back into a 38/32 jacket and trousers and went for another fitting a couple of weeks before my wedding. They made some alterations to the trousers and called me a couple of days later - absolutely fantastic service. I bought ties and pocket squares for my best man and groomsmen and Paul gave me a great price for everything. I had plenty of positive comments on wedding day about my suit and was asked if it was hand made / made to measure. I cannot recommend Hawes & Curtis Leeds enough, especially Paul, he is a credit to the business. His colleague is also a gentleman and I will not hesitate to go there again for my next suit."