Paul Smith 17-19 King Edward Street, Leeds LS1 6AX

"Great helpful service today. Very happy with my purchases."

"If I could have given this review six stars, I would. The service we received was beyond belief. Having been to every menswear shop in Leeds and Harrogate looking for a suit for my wedding and finding nothing I liked, I finally went to Paul Smith. It was during COVID times, so most places had reduced their lines of suits. Paul Smith had a whole floor dedicated to suits. The first member of staff helped me try on various options for about an hour and was really helpful, but I still wasn't sure so I left to think about it. Some weeks later, I returned and Assistant Manager Dan was the one to help me choose this time. I must've been there two hours, and Dan couldn't have been more helpful. He offered tonnes of advice, pinned up jackets and trousers to show what alterations would look like, and even got me a couple of drinks. I was with one of my groomsmen, so the visit led to my groomsman trying on a few suits too. The experience impressed me so much, I decided to buy 4 suits for myself and my groomsmen. That transpired to several trying on sessions, several rounds of tailoring/alterations (all at the shop's expense), and I group of four ended up visiting to shop many times before and after working hours. Dan kept the shop open late and opened early to accommodate the times we could get there. He kept in touch via email to let know when ordered suits and alterations were back in store. Dan couldn't have been more helpful. We were all delighted with the final tailored suits, which led to further purchases of shoes, shirts, belts. The rest of the team at Paul Smith were also really helpful and friendly. The ironic thing is, I'd previously found the shop difficult to shop in: things felt a bit too pricey, I'd found the range limited, I thought the staff were aloof and the experience intimating. How wrong I was. Once you engage with the staff, you realise they've a wealth of knowledge, there's a lot more products not on display and they'll really help to get you kitted out. Cheers, Dan, and all the staff, you've made a customer for life."

"Have spent a lot of money here. In general I have had a positive experience; was made to feel like a king when deliberating over a bag (gave us beer & prosecco while we decided). However, I was made to feel like a moron when I came back with an item that tore (extremely) easily. I was just fobbed off. It was so obvious I should've been refunded but they must must be under pressure to hit targets. Also when I bought a reduced item the tags were taken off without me knowing. This isn't right and they should at least tell you they're going to do that. I felt like a valued customer before, will just buy online from now on."

"Well it’s Paul Smith with its Paul Smith prices. One of the staff is quite rude (I was traveling and I was wearing a pair of sneakers in the shop, I think the staff was arrogant and condescending that I wasn’t gonna be able to afford any of the stuff with the sneakers) I was in need of a good pair of Oxford shoes, and I still bought a pair at the time."

"Very rude and snobby staff. Wasn’t sure where the men’s shop was so popped in to ask as I could see there were ladies clothes in this shop. When I asked where the men’s shop was, after a sales assistant looked at me as though I was something he had stood in, he said upstairs in a very rude manner. When I went upstairs the ignorant sales assistant (might have been the manager) gestured to another assistant to go upstairs. I went in to buy a Paul Smith wool coat which I had tried on previously in House of Fraser and just wanted to see if there were any others I might like. I was followed very closely by a member of staff , who actually never asked me if I needed any help. Therefore feeling intimated I left the shop. I would like to add, no I wasn’t in my designer clothes but can easily afford to shop here if I wanted to, which after my experience I wouldn’t. I would like to remind the ignorant staff that customers actually pay your wages and you lost the sale of a coat that was nearly £500. No wonder there was more staff than customers in this shop andi would say if you like Paul Smiths clothes buy them somewhere else."