Istanbul Grill Restaurant 6 Elm Park Avenue, Hornchurch RM12 4RS

"Booked a table for 10 people for a family birthday meal. Have been here plenty of times before and always had a great time. Food was great, however, only 1 member of staff serving tables on a Saturday night meant we waited an hour and a half for starters and children's meals. Some members of the party had to cancel their mains due to having to get young children home. By the time our mains arrived we had been there 2 hours. We complained to the server about the delays and to ask for some money off our bill and she told us they had not had this issue before and there was no management on site to speak to us. She then said she would speak to the kitchen staff and come back... however she then came back to serve other tables and ignored us. The manager then appeared and gave us our bill with no discount. When we queried it he accused us of making his staff cry, despite us not blaming her or being rude to her. We will definitely not be going back any time soon, which is a huge shame as the food has always been great and is walking distance from home for us!"

"Had lunch with friends today. Great taste with good service. Helpful and friendly staff. However the lunchtime variety is very limited and definitely can be expanded."

"We went here for a late evening meal & had such great food & service. The staff are amazing and treat everyone so well. The food was delicious & the resturant itself looks lovely inside. We have been comming here for years & will continue to!"

"The staff were quite friendly and helpful. They greeted us as we entered the establishment and saw us out after we had finished. There was 1 person who did the order taking and brought out the food. Considering that staff member was the only one I saw actively attending to tables, there were about 6 tables seating 4-6 people per table, there were some parts of the order that came a bit later on like a side and an extra portion of bread but at least they were not forgotten about. Generally I find that the prices at this establishment are similar to prices for dishes at other restaurants serving the same type food. One thing I like about this restaurant is that they did not charge anything extra for an extra portion of bread. We were served 3 baskets of bread and 3 little cups of both sauces for our party of 6. We were also given 3 salad bowls which replaced the little salad normally found at the side of the mains dishes. I was quite surprised at the portion size of the 2 sides we ordered (chips and grilled mushrooms). They may look expensive on the menu but the quantity you get for the price is pretty good considering it is a restaurant. The food was of good quality with both the lamb and chicken being tender (I had a mixed grill). From another member of my party I heard that the salmon and prawn cocktail has been come of the best he has tried. Would definitely visit again"