Fairmont motor lodge 1120 Karamu Road North, Mayfair, Hastings, Hawke's Bay 4122

"This Guy IS AWESOME and About keeping Family's Housed Warm and Cared for during the Housing Crisis i would recommend this place to many!"

"I stayed at fairmont for two weeks , had my room cleaned once in that time , there was a big infestation of German cockroachs behind the fridge in the bathroom and roaming around the room open up the draw for knives and forks and they were in there aswell advised the manger and nothing was done about them , one night I woke up to one crawling on my pillow , the spa bath didn't work the bed room window didn't shut"

"Work was being done in the room while I was there or rather before and then again after , gib stopping etc and it smelt a bit like construction. Probably should have finished the room before renting it out IMO, the staff were nice"

"This is the most discusting motel we have ever stayed in.we went to Phil Collins and drove home rather than stay in it. I would say it has not been cleaned in weeks. All furnishings had huge stains.fire alarm hanging from roof 3 fans in room I would not evan touch them covered black with filth .hole in bathroom roof. Huge mess where air con had been removed food scrapes every where we looked the list goes on sleep in your car before you stay in this dump ."

"'Holiday from hell' I would not recommend this motel to anyone our holiday was ruined due to the owners. We are a young family who decided to take our kids away who aged 4 and a 10 month old baby for a family holiday arrived from Wellington checked in to hotel prior to a booking my partner had made. We went up to our room unpacked and set up, about 20 minutes later the lady owner came storming up to our motel and said we had made a double booking, this was a genuine mistake, she wanted to charge double I clearly stated we could not afford to pay twice, she went away and tried to charge my credit card the whole amount for a double booking which never went through the owner then came back up accusing me and my partner of being fraudsters without even getting her facts right, discussion became heated this lady got very aggressive and rude and raised her voice infrontt of my children, my daughter ran off scared into the motel room and tired to hide under the bed, I asked the lady to leave 3 times as she had made my daughter cry she was saying she doesn't give a s### or dosent give a S### that we were a family and that she wanted her money, I tried to close the motel door and she stood in the way and prevented my from closing it at this stage I had to call the police due to my children seeing all this, while we were awaiting police the owners husband came out and got his car and parked it right infront of ours to prevent us from leaving, they were ringing our motel phone demanding payment saying were illegally on their property and they were going to trespass us, yet they were blocking our car in stopping us from leaving, police arrived and they had to move car we left without staying any nights. I should not have had to call police because we felt so intimidated by these people my children should not have had to see or hear this and the fact that she upset my daughter is not acceptable of someone that's in business they should be in business, this was so unprofessional, Police said they had no right and were not allowed to blocky our car in, they did not even apologise they were all about money and not about their customers or customer needs whatsoever The room was very overpriced as well Shame on you both Comfort Inn"