Auto Super Shoppe Hastings 508 Karamu Road North, Mayfair, Hastings, Hawke's Bay 4122

"Murray and his team provide great service."

"I dropped my battery off to be tested and charged. I rang up the next morning through the workshop line as i have had several occasions with this office lady being extremely rude. I rang to see if it was still kicking and had been fully charged. Unfortunately the same rude lady picked up the phone during their smoko break and said she couldn't possibly go to ask someone to check it because it would "take too long and I would have to be left on hold". So why can't you just call me back? I expressed I was at work in napier and didn't want to make several trips but she was concisent on saying, " well your gonna have to be coming in anyways so I don't see the problem". Long story short, I would never ever recommend this mechanic as the first point of contact is a terrible lazy rude lady who drives people away from business. I went in after to pick up the battery and had great customer service from a mechanic. Another office lady called Denise, who served me and was very polite and thanked me and wished me a lovely day. Guess it's just a luck of the draw who answers the phone."

"We brought our car in for a WOF & Service. This was our 4th time using their services & in previous encounters I have had a lovely experience with one particular Mechanic Murray who has always been great to deal with. But unfortunately this time we had a terrible experience…we were told a few minor things needed done after taking the car in for a WOF & Service & my husband gave the go ahead to get them done but failed to ask for a quote (which we will never do again! Always ask for a quote). Anyway, I budgeted roughly $400 max for WOF & service & then another $600 MAX for the extra things which was break pads changed. Nek minute My husband arrived (with a very unsettled baby) to pick up the car & we were billed $1,199!!! Was very shocked with that price… unfortunately we only had $1000 in our account available & my husband’s pay wasn’t coming through until the next day so he asked if he could pay $1000 & come back to pay the rest of the $199 but the front desk lady refused to give him the keys & told him he MUST pay in full. Here my husband was stranded at the mechanics with a crying baby & a 3yr old that needed picking up from daycare! (We are a one car family) Plus myself who needed picking up from work & this admin lady refused to show any grace or kindness to us. We have been loyal customers in the past & have never had any issues paying previous bills that should be proof enough to trust that we would return to pay the remaining $199. We have another bank account that had funds in it but no card for it & even if we had transferred the money over to the other bank it wouldn’t have shown in that account until the next day. Even after explaining ourselves there was still no budging. It was an awful feeling to have been treated like we were criminals having our car detained from us because of a $199 debt. My work colleague thankfully had the same bank as us & was present during my phone interaction with my husband at the time & was able to bail us out. But wow, what an awful position to be placed in. We will never be returning & it makes me sad to give such a poor review after some good experiences. Especially in our current climate where money is tight & expenses are rising. We are good people who work hard, I’m a nurse & we are trying our best! There should be some exceptions for people especially for loyal customers. Very disappointed."

"I had my car there 3 times to fix an electrical wiring issue to which was still not fixed.They are disorganized and not as good as expected. I was told my expectations were too high from the owner. At $110 an hour plus gst I do expect they are good. I ended up taking car elsewhere and they fixed it first time. They found wires not connected properly from Ansin and Monteiths work, they had the car 3 times and still couldn't fix it, no wonder. They're either useless or scamming."

"My car drives like how it should, thanks very much Murray and team at Auto Super Shoppe Hastings as a first time customer for a service overdue since 2018. Ngā mihi nui ki a koutou katoa, nā (Many greetings to you all, from) Dianne Hilton"