The Relocatable Home Co. 41 Newton Street, Mount Maunganui, Mount Maunganui, Bay of Plenty 3116

"After receiving a great referral to Relocatable Homes Co. we found Sandra to be most helpful with an appraisal which we accepted. After a bit of discussion about how the house would be shifted down a narrow driveway the move was completed. We would have no hesitation in recommending this company to remove your old home in a quick and efficient manner."

"We have recently worked with Paul at The Relocatable Home Co and found his communication and responsiveness excellent, his instruction were clear and we were more than happy to collaborate with him to assist in providing a great service for his client."

"Our experience with TRHC has been atrocious. We went with them as we loved the sound of a company who could help us as first time builders/relocaters to make the experience easy and smooth. It has been ANYTHING but. The first wasted 6 months of our search for a relocatable house, we had 2 houses we said we wanted to buy that were sold out from under us (sales person said 'ok, i'll get the paperwork to you on Monday' but didn't hear from him for WEEKS despite calls, texts, etc. at which stage it was sold). THEN eventually we managed to purchase a dwelling with a removal date in 3 months for which we were assured it would be enough time to get consent. The drafts people on the job were terrible at getting going though and seemed to have NO regard for the removal date. Communication was shocking too, with it taking well over 2 weeks to get any reply from them each time (again despite numerous calls, texts and emails trying to get hold of them). This meant important questions where often left unanswered for weeks and plans were ridiculously slow in being drawn up which meant we missed the removal date (despite covid lockdown even giving us another 6 weeks). SO we had to pay thousands extra to move the house into storage, where it still sits. Their communication with sub trades (eg. engineer, geotech) was terrible too and we were often assured they had been contacted/info passed on but again this had not happened which we only discovered with our own follow ups, wasting more weeks. It has been 9 months now since we signed up for their design service and have only just submitted paperwork to council. Meanwhile we have thousands of dollars of ongoing costs for storage and rent. The only consolation is that there has been some small improvement in communication and getting things done in the last 2 months. If I had to do it all again though I would not use them. They really need to work on their communication, professionalism and not promising what they can't deliver. PS - we did send a letter of complaint a few months in which was passed on to management, who never got back to us."

"We had a really good experience with TRHC several years ago buying a house and getting it moved onto our section. They helped with drafts and updating paperwork as needed. We had great communication and would use them again in future."

"Sold me a brand new house that was not actually ready for sale for more than four months. By then, our agreement stated that I needed to pay them the remaining ~$130k, and relocate the house. At this point, because of their ineptness, I've only had an build consent for around a week, and advise them that the time frames they've left me with are simply not possible. TRHCo only got more threatening at this point, and communications started to come from their lawyer and owner. I ended up honoring the agreement a few weeks late, with the house mover storing the house for me for two months, and my employer paying TRHCo (rather than my bank). They made my project very scary and stressful, and their incompetence or dishonesty (probably both), cost me thousands of dollars and months of progress. If you absolutely have to deal with them, make sure your sale agreement has protections for you the purchaser, and that their responsibilities have written deadlines. If/when things go wrong, get anything they tell you in writing."