Hamilton Lake Clinic 31 Pembroke Street, Hamilton Lake, Hamilton, Waikato 3204
About the Business
Welcome to Hamilton Lake Clinic, conveniently located at Pembroke Street, 31 in Hamilton, New Zealand. As a trusted healthcare institution, we specialize in providing exceptional medical services to our valued patients.
During the winter season, respiratory illnesses tend to be prevalent in the community. Our dedicated team of doctors and clinic staff are working tirelessly to ensure the best possible care for all patients. If you are unable to secure a face-to-face appointment, we highly recommend booking a teleconsultation for your convenience.
If you or your child is feeling unwell, we urge you to present to our clinic. Upon arrival, you will be promptly triaged and assessed by one of our experienced nurses. Please note that there may be a wait, but rest assured that one of our skilled doctors will attend to you as soon as possible.
In the event that we are unable to accommodate your needs, we will gladly direct you to one of the local A M clinics to ensure your safety and receive appropriate care.
We kindly request that all patients honor their booked appointments. Failure to attend without prior notice will result in full appointment fees being charged. For children under 14 years old, a missed appointment fee of $10 will apply. If you are unable to attend your appointment, please notify the clinic at least 2 hours in advance. If your appointment is scheduled before 10:30 am, please cancel the appointment the day before the clinic closes.
In the event that you are unable to reach us to cancel your appointment, please keep evidence of the phone call on your mobile device for our staff's reference.
Flu vaccines are now available for individuals of all age groups over 6 months. We encourage you to book your appointment for a flu vaccine to protect yourself and your loved ones.
If you are unable to secure a face-to-face appointment, we recommend booking a teleconsultation. During this online consultation, our doctors will assess your condition and determine if a face-to-face appointment is necessary. Standard charges apply for teleconsultations, and there will be no additional fee if you are called in for a face-to-face consultation after a teleconsultation.
For the safety and well-being of our patients and staff, we kindly request that face masks be worn within the clinic. If you do not have a mask, our reception will be happy to provide one for you. When you arrive for your appointment, please inform the clinic and wait in your car. The doctor will call you and provide further instructions, which may include directing you to a separate waiting area or advising you to remain in your car until you are called in.
To streamline the booking process, please take a screenshot of the direct bank transfer and email it to reception@hamiltonlakeclinic.nz at the time of scheduling your appointment.
We are excited to announce that we have expanded our services to include a second location at Unit 6G, 152 Horsham Down Road in Rototuna. This additional facility allows us to better serve the healthcare needs of our community.
At Hamilton Lake Clinic, your well-being is our top priority. We strive to provide comprehensive and compassionate care to ensure you receive the best possible medical attention. Book your appointment today and experience the exceptional healthcare services we offer.
Photos
Location & Phone number
31 Pembroke Street, Hamilton Lake, Hamilton, Waikato 3204, New Zealand
Hours open
Monday:
8:30 AM - 7:00 PM
Tuesday:
8:30 AM - 7:00 PM
Wednesday:
8:30 AM - 7:00 PM
Thursday:
8:30 AM - 7:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 5:00 PM
Sunday:
Closed
Reviews
"Not recommended to go on this place,I booked appointment in afternoon for my mother because she is sick but at evening time I received call from them that doctor Lakhminder will not see your mother because she is not well. That’s really strange. I will never go on this place."
"Trying to get through just to make an appt for over an hour formy daughter with a ear ache. Decided we will change doctors. Never get a diagnosis and the last appt the doctor threatened my daughter with a flu jab if she didn't start swallowing properly. She's 5! I've had 3 appts to figure out what is wrong with her. No diagnosis and no treatment or extensive check ups. So sad that cant Even get proper health care in my own country. The health care in NZ is so out of touch its horrible."
"I wish I read the reviews before enrolling. I have one 1 Dr appointment and have seen a nurse twice. Dr Yee was fine, however both nurses appointments were terrible. One I had to wait 30 minutes, then when I was seen they insisted they contact my previous doctor as they didn't believe what I was saying. This increased my appointment time to over an hour, I had to go back to the waiting area while they spoke to them and continued the appointment with no apology. There was also student nurses in the room and this made me uncomfortable, I was never asked if it was okay that they sit in. My most recent appointment was awful, I had an AM appointment and was asked to come back in the afternoon instead because I wasnt provided the information regarding what I needed to bring. Ridiculous. I do not recommend this centre and will not be returning."
"Had one appointment with the nurses and then changed to another clinic… two simple procedures shouldn’t take 1 hour 40 minutes… especially not with a 3 month old. Also not breastfeeding friendly as I was told to go and feed my baby in my car, although he was meant to wait 15 minutes after his vaccinations to make sure he was ok. There’s a lot more I can write, but I’m hoping it was all a once-off and others won’t have the same experience :/"
"Would not recommend anyone to go to this clinic. The receptionist are rude and out of touch with reality. Doesn’t know how to talk, no sense or any awareness of Code of Conducts or any Cultural safety. The previous receptionist were nice, the new ones are out of touch. People need to feel welcome not to be ignored with rude behaviour. They don’t even answer the phone on time! The only saving grace for this place is Dr Yee. Request to Dr Singh to hire at least friendly and caring receptionist. The one who understand cultural safety for health consumers."
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