The Baby Factory 148 Langdons Road, Papanui, Christchurch, Canterbury 8052

"There were two ladies working at the store on Sunday. One was really rude and got really annoyed at me for asking a question and was not helpful at all. The other kept following us around the store and kept taking things off my hand to take to the counter. It was really annoying and she made us feel very uncomfortable. She kept watching us too. We felt very very uncomfortable. These two were quite racist in my opinion as they only behaved this way with certain customers. I know this store is not going to do anything about this as I can see similar comments and no change. Atleast other customers can be aware of these two when they shop there. I do not recommend this store to anyone."

"RUDE! older lady with glasses (didn’t get her name) asked my partner and I if we needed any help. told her we were fine and carried on browsing. she then proceeded to make us both feel uncomfortable by following us around the store acting “busy”… kept asking if we needed anything after telling her multiple times we were ay OK! she then told my partner she’d take our things up to the counter to hold while we continue shopping. He let her as we both don’t like confrontation so we just let it happen. At this moment I started feeling anxious and just wanted to get out of there. I told my partner to go up and pay because again, felt uncomfortable. as he was paying he over heard her and another staff member talking about us as if we were going to steal! will never shop here again and hope they get fired. It felt like staff were just being racist."

"I have great experience with super helpful lady Carolyn. I enquire items over the phone and asked if I could buy them directly from the store as they are out of stock on website and my nearest store. She went above and beyond to help me buy the item I need. Super friendly and helpful."

"I had two interactions in this store today. The second being great… the first however, absolutely awful. First interaction: I came to return a couple of items and was served by a woman with platinum blonde short hair and very dark eyebrows. I do not know her name as she did not give me a receipt (probably on purpose). When I came to return my items she berated me for not having a little plastic hook that came with the packaging. I had literally everything else and the receipt. Her demeanour was really passive aggressive and condescending.. even though I had been really apologetic for not having the little plastic hook. She just spoke to me like I was stupid and kept repeating to remember next time to bring the little plastic hook. She proceeded to issue me store credit on a gift card which was fine (until I went to use it!). While I was looking around the shop to spend the store credit she was wandering around grunting and making noises like she was really angry while putting clothes on the racks. Really bizarre and a little terrifying actually… I purposely kept avoiding her. Second interaction: Once I’d found some items I went back to the counter to use the store credit just issued. The lady with brunette hair that served me was super kind and the only staff in the store that asked customers if they needed help. Upon paying with the store credit, we noticed the rude staff member had loaded $2 less on the card that was owed. I can only assume this was a passive aggressive way of getting revenge for not having the little plastic hook? Anyway, I was already so drained from her bad energy that I just paid and left. I won’t be coming back as long as this woman is working here I’m afraid. I’ll go to Kmart or postie next time. Seriously, this woman’s energy is so dark. I feel really sorry for her colleagues and customers that have to put up with it. She clearly does not like people. New mums are often vulnerable, exhausted and riddled with anxiety and people like this are just horrible to encounter in that state of mind. I would like the Baby Factory Papanui to acknowledge this experience and ensure no one else has to experience what I did today."

"3 people on staff and absolutely ignored the whole time in the store. The last time after 20 mins we just walked out, this time we just needed to find and buy a thing but wanted to see it in person. It took us looking ourselves, pulling the co sleeper out under the display and put it back. The only interaction was when they saw us waiting at the counter. Honestly, the worst customer service from a company and we will just avoid them in future."