FedEx – TNT Ship Center 38 Business Parade South, East Tāmaki, Auckland 2013

"What a joke of a courier company! Customer reps are incompetent and rude. Partnered with NZ couriers which are equally as incompetent! International parcel on priority but got lost in east tamaki and neither of these two can tell where the parcel is. Lodged a police complaint re this as nz couriers’ regional branch manager “Clayton” got very rude over the phone saying not to call them again as am not their customer and that I should go to Fedex and complain also saying they are ending the search. Very rude! Both fedex and NZ couriers beware of them. DHL is by far more efficient and on time!"

"it’s amazing that this company still exists. might as well close it down. parcel from Sydney to Auckland stuck 14days in the customs already. everything was provided. nothing received yet"

"Terrible performance!! 12 days for a package from Otorohanga to Auckland! Not good enough. None of your supposed icon agents in Otorohanga wanted anything to do with you. Only after multiple attempts would they begrudgingly attempt to pass the package onto their regular courier drivers, who did did accept the package. But they didn’t seem to actually take anywhere, or maybe it went around Nz 5 times before finally making it to your Auckland depot??? If you intend on continuing to do business in Nz you’d really benefit from trying a bit harder to build relationships with your local agents and your drivers. Good luck!"

"Absolutely dreadful service. Two separate shipments have arrived with 25-30% write-off damage to them. One shipment even had multiple holes in the boxes and with approx 30 items missing that had fallen out of the hole. Or been stolen."

"OH WOW THIS IS BY FAR THE WORST DELIVERY SERVICE I HAVE EVER COME ACROSS. First they made me wait 19 days to receive an empty parcel from Auckland to Hamilton which was provided by Apple. When I finally got a hold of someone to organize pick up I'm stuck on the phone talking to some clown for 20 minutes who was asking me more personal questions then a passport application. Name, Date of Birth, Address, Phone number, Mobile number, Email, Type of Work, Name of Work, Place of Work and on and on and on. On top of that guy couldn't work out if the tracking number was TNT or FedEx. All this to have a parcel delivered? Nah it seems to me they're just collating private information for other marketing agencies. I have just gotten of the phone with Citizens Advice Bureau who told me I should not be expected to provide anything other than my name, the pick up address and a number they can reach me on if there are complications"