Waiheke Appliance Services Ltd
Ostend, Waiheke Island, Auckland 1081
About the Business
Welcome to Waiheke Appliance Services Ltd, your premier establishment for all your appliance, heat pump, and electrical needs on Waiheke Island. Located in Auckland, Waiheke Appliance Services is a trusted point of interest for local residents and businesses alike.
At Waiheke Appliance Services, we offer a comprehensive range of services including appliance repair, heat pump installation, electrical services, and Test and Tag. Whether you're dealing with a malfunctioning fridge, oven, dishwasher, or heat pump, our skilled technicians are here to provide prompt and efficient solutions.
We take pride in delivering the highest level of customer service to our valued clients. Our friendly and professional team is dedicated to ensuring your satisfaction with every service we provide. With our expertise and attention to detail, you can trust that your appliances and electrical systems are in capable hands.
In addition to our domestic services, we also offer Test and Tag services to building contractors and businesses in various industries such as commercial, hospitality, accommodation, and tourism. We understand the importance of ensuring electrical devices in the workplace are tested and certified for safe use, and we are here to assist you in meeting those requirements.
Conveniently located next to Waiheke Living in Ostend, our office is open from 9am to 12pm, Monday to Friday. Our site visit fee is $130.00 including GST, which includes the first 30 minutes of labor. For the eastern end of the island, the site visit fee is $160. Please note that you will not be charged another site visit fee if we need to return with parts. Additional labor is charged at $23.00 including GST per 15 minutes, and the cost of parts is additional.
By making an online booking with us, you agree to our rates and site visit fee. If you are making a warranty claim, please have your proof of purchase and serial number available and include them in your booking.
Waiheke Appliance Services Ltd is locally owned and operated, and we take pride in being a part of the community. For all your appliance, heat pump, and electrical needs, give us a call today and experience our top-notch services firsthand.
Photos
Contacts
Ostend, Waiheke Island, Auckland 1081, New Zealand
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Professional service, good communication and a good job done"
"Ordered a brand new dishwasher with installation included and had it sent to these guys. They lost it in their storage for a month and then when they came to my house they told me the cabinetry wasn't setup right to install. No offer to help, no solution as to what I should do to sort it. Service man was blunt and unhelpful. He didn't even attach the hoses to the machine. Just left and no refund for the installation fee offered. Shocker. I just installed it myself in the end."
"We were surprised by a $125 fee for the 5 minute site visit. No mention of this on their online booking form. I spoke with the business who confirmed this is a minimum fee and covers up to the first 30 minutes of service. I’ve suggested this should be outlined on their website clearly. The service was friendly, prompt and whilst unable to fix the appliance, gave good advice all the same."
"We have used this company multiple times for both appliance and electrician work and they are always friendly and helpful - always going the extra mile. I would recommend them to anyone and will not hesitate to call them again next time :)"
"Poor communication. Invoice (which I had to ask twice) was way off the quote (more than double). I asked for the time frame, didn't get reply. Luck of professionalism. I have received suppressive call from the owner who doesn't show respect to the customer, or it could be me as I'm a female and poc - as my associate who is white male was more treated equally. Not happy at all and very upsetting experience. We asked for an apology but never received - funny enough,again, the associate who is a white male has. He wrote to him ''‘Aya(me) was struggling to understand the point I was trying to get access’ - that’s him yelling at me. I was NOT confused at all as I understand how to use emails , consumers rights, basic communication skills and be able to show some respect unlike him. He didn't try listen. 1 star for fixing the oven. Washing machine leaks still, but I rather let it leak than going through unnecessary stress again."
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