Team Global Express 117 Savill Drive, Favona, Auckland 2024

"Lucky we do not have 0 star ratings, worst and pathetic courier service, highly not recommended. Staff need training on customer service, highly unprofessional."

"Quite possibly the worst courier service in NZ. Thousands of dollars of car parts have been MIA for 17 days and thought to be missing. No communication from Toll having to call them every day to chase up with no result. DO NOT USE."

"Hate to be 'that' person. But absolutely useless service. I ordered over $100 worth of goods from cotton on. I expected some delay due to COVID but it's taken over a month and a half. Reached out to customer service via email, no response. Tried to call customer service, no response. I have been tracking my package and three times it says they have 'attempted delivery'. Not at one point have I had a card placed in my letterbox, or had any indication that an attempt was made to deliver my package. I have had other packages that have been delayed, but at least those courier companies have kept me updated in regards to this and actually delivered my orders. Honestly, the most useless courier service ever. Will never ever ever even consider using these guys in the future. I have reached out to cotton on and requested a refund because I paid for goods which I did not receive."

"Like many of the other reviews I have been a victim of the phantom delivery attempt. Status showed "delivery attempted" two days ago even though no card was left. My partner was in the garage with the door up. I was in a room with a view of the street. My children were close to the front door yet no one saw or heard this mysterious delivery person. Judging by other reviews "delivery attempted" is a blatant lie. I thought they might automatically try to drop it off the next day but it wasn't to be and I have now been on hold with their apparently busy call centre for over and hour. Please for the sake of your customer service please don't use this company to deliver your goods because I will no longer order from the sender if they use Toll."

"Worst delivery service I've experienced ever. My order was out for delivery on 08/11 however, the delivery man ran out of time and reallocated my order elsewhere. Four days later still no sign for my parcel out for delivery. If the delivery man fails to deliver my parcel as he ran out of time wouldn't my parcel be a priority the next day instead of reallocation? I've contacted customer service multiple times yet no progress. Once a rude customer service lady also hung up on me instead of listening to my situation. Customer service is really horrible. They need to sort this out. Even if we try to call them we're on hold for more than 2 hours. They really need to sort out their service. I'm getting no answers from this company in regards to my parcel. If they can't do the job at least allow me to pick it up. Who is responsible if they lose my parcel? Are you going to pay for the amount of money I spent online? Good luck getting any reply from this company. Pathetic service don't recommend ever !"