John Andrew Ford & Mazda Penrose Service Centre 23 Greenpark Road, Penrose, Auckland 1061

"On the 17 Aug 2023 I had collected a cylinder head gasket. So the gasket is good but is have no instruction and torque settings in order. So I requested for instruction guidline I pass on my email so they can send it while making payment. Been waiting for a day then the next day i call up parts department they can't do anything about it so they transfer me to service department from that the rule as and unprofessional staff don't want to give me the torque setting for my head gasket fresh bought since yesterday so I ask him to transfer me back to part department for more information and he said he can't transfer it and hand up. At that time my blood is boiling already I still want to gave them a second chance I ring up part department again and explain and they said they Traffer me to (Ethan or Nathan I forgot the name) so I been waiting and waiting waiting still no answer. Until now I still didn't have any torque settings and introduction send to me email. If you guy can't give the instruction manual or torque setting stuff like that please don't sell parts waste other people time we are workshop got business to run we paid for it we don't need begged for it right"

"Came here for a routine service on my Ford Ranger, whilst the service went pretty smoothly. I requested a replacement fascia for my stereo and a simple plastic part was quoted for over $1000."

"Absolutely Shocking Service!! Attempted to call them 23 times and left 5 messages to get information and updates on my van. When I would finally get through to them they were rude and unhelpful with poor English. It took 2 weeks to diagnose and replace a brake switch. They failed to complete the scheduled service as instructed. I will not and will never use or recommend others to use these muppets. I have no confidence in the quality and workmanship of the work carried out."

"Hi, we have issue with service of our car ford everest. We bought it last year from this dealership, we had few free services. I am immensly disappointed from team behaviour and their work. This is 3rd time that i have to bring my vehicle in there because they are not resolving the problem with car instead leaving stuff as it is. Moreover, when i ask their staff especially receptionist about the problem, she gave me rude treatment. I have many things to do in a day instead bringing my car everyday to your dealership and being treated like stupid. I do not know where i need to vent out because i am so done with the service."

"This was a disappointing experience overall. I have used Mazda in Rotorua for previous and minor issues and have always highly recommended Mazda because of how incredible the service is there. I completed an online request for the premium + fixed pricing services and had a generic confirmation notice from the website to say someone would be back in touch within 24 hours (give or take). No one contacted me back following my submission, I waited a week or 2 and still nothing. From all the information on the website I had an expectation of a price range. Not exact, but an idea at least. I pick up my car and was told the service was practically $520 (a few cents short of), I would understand if I had a bigger car, even an SUV but I have a hatch. I have never paid that much for a service on my current or any of my previous vehicles. This isn’t even a figure you would expect to pay for a “prestige car” on the premium + servicing which is online. Then when I mentioned the pricing was a lot more expensive than the website I was told I had to complete a submission. I advised the guy I did and no one contacted me back and radio silence. I even checked with everyone in my household on their pricing for servicing and they were shocked. Had I known of the actual price then I would’ve taken my car literally anywhere else. One could argue don’t come around if I don’t like the pricing however this was far from the information that was available online and to be honest I would rather drive all the way to Rotorua for the Mazda there than bring my car back here."