The Ear Clinic - Milford 125 Kitchener Road, Milford, Auckland 0620

"Highly recommend! Great service and staff x the nurses are exceptional!"

"I saw the Ear Nurse today in Milford and she was fantastic. Very friendly, competent and patient. The Ear Nurse took the time to explain everything as she was going and the procedure itself felt very comfortable. Would highly recommend her!"

"Called the clinic before booking an appointment to ask if I needed to put oil in my ears for a few days before coming and was told no it was fine come in that day. I went in for the appointment and the ear I had blocked was sorted out, but the other ear that wasn't as bad was made worse by the suctioning. I was then told I would need to put oil down my ears for 3 days and come back (exactly what I called and asked beforehand) I left the clinic worse off than when I arrived. I had to spend a whole weekend with an extremely blocked ear and had to put oil down it which was creating a lot of pressure on my eardrum that by the end of the weekend I was in agony with earache that sent shooting pains up my ear and down my neck and gave me a massive thumping headache. Took the first appointment they had Monday morning to get it sorted. When I arrived I was asked how I was and I explained my disappointment of the service that I had phoned and asked prior to the last appointment about oil and was told it wasn't necessary, so clearly the whole situation could have been avoided if I can have been told to do that first, there was no response. We went on to do the suctioning and it was painful, I told the practitioner that and I was told I was being over the top and that it doesn't hurt... wow just wow.. never in my life have I been treated like that. No one wanted the wax out more than me at this stage I would have absolutely nothing to gain by saying it was painful if it wasn't! I explained it was painful because it was, even now I still have a throbbing in my ear as clearly the whole ordeal has irritated and aggravated my ear. This is the worse experience I have ever received from anywhere ever and I would recommend going to another ear clinic if you want to be treated with respect, care, empathy and just downright decent customer service. My guess is that they wanted 2 appointments out of the treatment rather than one as the whole ordeal has cost me $135 instead of $75, otherwise I would have been advised to use oil a few days before the procedure just as I called and asked in the first place...More than anything though for me it's being told I was lying about the pain this morning that's just down right unacceptable behaviour!"

"I found the staff to be very friendly and helpful. The procedure was pain free, and I particularly liked the way everything was explained to me in detail, including some follow up tips. Thank you."

"Fantastic service. Staff was very informative, thorough, efficient, and friendly. Would highly recommend."