Allianz Partners - AWP Services New Zealand Ltd 1 Byron Avenue, Takapuna, Auckland 0622

"Took two months to get paid out $12.50. Paid $315 for travel insurance. Phone got wet. I tried to have it repaired - paid $150 for said repair. Repair didn't work. Claimed for replacement phone. Got paid out $12.50 after $200 excess was applied. Cost me more in time and emails, proof, quotes etc. than what I was paid. Also took them more than two months to accept the claim, and I had to write them a letter giving my broker the right to act on my behalf. (Keep in mind that he arranged my cover for me in the first place.)"

"Unfortunately this "provider" came with the booking we made using a travel agent. Never again. For an engineering disruption on an Air NZ service from Akl to Houston resulting in us missing our connection to Washington and losing our first night's accomodation (2 rooms) they paid a measly $200. I wasted hours gathering their endless requests for further information, they took nearly 5 weeks to process my claim (not 10 working days) and I had to phone their help desk at least 3 times to get their online system to accept my claim. Waste of time. If I could rate them zero stars I would."

"Worst service and insurance company I have ever dealt with. Useless employees, absolutely no communication, no cover of any of the policies we were paying for and to make it worse they continue to ask for the same information I have sent 6 times. Having to wait 15-20 days for a reply and no means of contacting any higher members just their useless customer service team. Don’t ever go with this company they are a disgrace"

"Sadly we took the word of our travel agent that this was a good insurance company, they couldn't be more wrong. Paid for a comprehensive policy, while stuck overseas (non covid related) the emergency contact number was closed outside standard business hours. 5 weeks to process a claim but no information provided and a 1 sentence email to confirm of of the 10 items claimed for. Contact centres are offshore and sadly for the staff they are not provided the training or access to the systems, they can only sell insurance or refer to the policy wording. Have now entered into formal complaint process, they have 60 working days to resolve then it can be taken further with insurance ombudsman. I will also make queries with the Commerce Commission as I believe there have been clear breaches across the Acts. I would not recommend their services at all"

"Worst travel insurance company out there. AA sub contract out to this company who provide the worst service I have ever dealt with. Extremely long wait times and extremely difficult claim process. Took over a month to get back to us about lost baggage (our holiday had been and gone by then!) Also waiting for a very long time for a stolen phone. Such a simple claim that is turning into a rigmarole. Don't use these guys"