PANDORA Shop 227 Wiri Station Road, Manukau City Centre, Auckland 2104

"Great service! Was acknowledged by the super busy staff when I walked into the store with a ‘hello’ and smile. I was happy to browse by myself and the staff offered assistance when they were free from the customers before me. Small store, but has everything I was looking for. Would happily come again! Keep up the great mahi :)"

"Very bad customer service on the Friday leading up to mother's day. The store was quiet when I walked in but then got packed all of a sudden and there were only 2 staff. Despite me being first, the staff skipped us and went to serve a couple who took over 20mins as they browsed 4 different trays. When I asked the salesperson that Im after a particular item and would like to try it on which was in the same tray, I was rudely told to wait in line. She said she cant leave them and the next lady will serve us. The other salesperson also skipped me and went to someone else. When I asked again 15mins later, she said she's with someone. Almost an hour later, the first salesperson came to me saying was it u or the 3rd person who came first. I explained I was here before everyone else. She snapped at me saying not before the other customers. Again I politely said I was before everyone and was in the corner. She rudely said I didn't ask about others. I showed her what I wanted and sizes I wanted. She gave me the biggest size and rudely said this is the biggest so if it doesn't fit then I don't know just return it. Waited an hour just to get 4 mins of overall time, that too with such a dismissive attitude and condescending tone. I felt like walking out but i finished the purchase which had the wrong size but the salesperson didn't give a chance to speak. I was going to buy an additional ring but her attitude seriously put me off and I am a regular customer that has never been treated this way. I take up minimal time and know exactly what I want plus I even let staff show others while I finalize my purchase. Either put more staff on busy days or hire some with basic etiquette or some patience or non-judgmental at the very least."