Women's Assessment Unit 2 Park Road, Grafton, Auckland 1023

"Most staff are friendly and caring. However, some of them are arrogant and unprofessional,especially a Midwife named Roxana, very rude and doesn’t care about whether her attitude would place a new born preterm baby in unnecessary danger. When my baby needed to go through phototherapy because of jaundice. The staffs there didn’t check the temperature before putting my baby there for more than 10 hours. The temperature setting was 36.5 degree.My baby was very unsettled and looked frustrated. When I asked the help from the staff, and raised the question whether the temperature was too high, I was criticized being too anxious and said that the temperature in the womb is 37 degree. And assure me that the baby will be checked regularly every 3 hours and not to worry about it. However the night shift staff only came once and I checked the booklet and it indicates clearly that the eyes mask needs to be removed every 4 hours. I raised this to the staff, roxana looked angry and refused : ‘only one mask for each baby, this is the rule here for more than 10 years she has been working there’. The next early morning my baby looked very tired and I requested for a check for baby. The temperature was 38.4 and they quickly reduce the temperature and open the windows and letting my baby out. I asked pediatrician and other midwives about appropriate temperature for that phototherapy. They all said that it should be 27~ 29 degree. 36.5 is way too high：“cooking your baby”. I was very angry about such unprofessional and careless behavior towards the night shift Midwife Roxana. She seems to very reluctant to work as a Midwife as she doesn’t show her effort to help a preterm baby who was struggling under the higher heat phototherapy. She didn’t even try to enter the room to check if the baby is okay."

"Had a lovely experience at the Women’s Assessment unit today. Staff was really helpful and friendly and the male obstetrician who performed the ECV on my was amazing. He was calming, explained the procedure well and kept checking in that I was feeling ok. The whole thing took under a minute and was not painful. For anyone that feels uncomfortable about an ECV here - don’t be. You will be well taken care of."

"Not impressed with the Doctors and specialists at the Womans Assessment Unit. Their arrogance and refusal to consider the needs of the patient and the recommendations of the referring team, I firmly believe they placed my partner and unborn child in unnecessary danger."

"Wonderful caring place to start the process of giving birth. But it's important to know why the unit exists. The "assessment" part means that mum has started pre-labour but isn't actively in-labour yet. So a lot of the time at the unit will be in "observation" or "assessment" monitoring mum. You might even be sent home. This isn't because they don't want you there. It's because research shows that's the safest, calmest place to be during pre-labour. We spent many hours in Women's Assessment during the birth of our two little ones. But it wasn't wasted time "waiting" it was a normal part of the pre-labour process."

"Staff members are friendly, caring, and helpful. They'll try all their best to help you. Unfortunately, things can be really-really slow, like any other services provided by the hospital. The area is well equipped, and well maintained. Just read and follow the direction to avoid getting lost."