Michael Hill Sylvia Park 286 Mount Wellington Highway, Mount Wellington, Auckland 1060

"I can only speak about the Sylvia Park branch and I wouldn't recommend it. I went in with a couple of cheapish rings in mind and had them saved on my phone. Showed the salesperson and she bought some rings back, none of which were the ones I asked for. She said they didn't have them, instead she brought similar looking ones at double or triple the price but wasn't so up front about it. She kept pushing me and asking what my budget was and kept mentioning afterpay and interest free. I did buy a ring within my budget but she made the experience awkward and unpleasant. I entered the shop excited and left annoyed. I get that she a salesperson but i don't think she should be encouraging people into debt for a luxury item. The 2 stars is for the ring because I do like it and got a pretty good special but even so, I will not return. Had a much better experience at Pascoes."

"So grateful to Tessa for her awesomely kind customer service. I was disappointed by the quality of a ring we had purchased and was in the mindset that "I'd never shop there again", but Tessa totally turned me around. She listened, had great empathy and was so incredibly helpful. Going above and beyond to help me with choosing a replacement. She is an absolute star and I'd encourage anyone who is shopping for a special piece of jewellery to come to this store (And ask for Tessa)."

"Horrible, terrible experience! My husband purchased earrings for my Xmas present. A number of times he mentioned that he wasn't sure which pair to get. He purchased being 100% sure that we could exchange if I wouldn't like the earrings. The sales person NEVER informed him that the earrings are not exchangeable items at their store. Today (3 days later from the purchase date) we went there to exchange the earrings and discovered that it is impossible. I'm going to make an official complaint as my husband wasn't told that he won't be able to exchange. He was misled by not being provided full and complete information about his purchase. Your apologies are NOT ACCEPTED. I'll take this case further as your sales person managed to tell her whole life story but forgot to advise about non-exchangeable policy. You also didn't have any signs about your policy next to earrings. Absolutely unacceptable customer experience."

"I've gone in here a few times and always felt high pressure from the sales team. Finally, I went in to say that I was just viewing items that day, and would come back another day to complete the purchase, mostly so they wouldn't push me so hard to buy something out of my price range. However, as soon as I said I wouldn't be purchasing that day, the women all started to treat me very poorly - a big shift from the caring "let's find your forever jewellery" attitude they'd had moments prior. Really sad."

"I bought a diamond ring band from Michael hill which had lab cultured diamonds. One of the diamonds fell off so I took the ring back to replace the diamond. I was approached by an Asian lady. After finding out that I was Chinese, she immediately pointed out the wedding ring I was wearing on my left hand was a one carat ring. As if it wasn’t good enough for her. After I presented her with the issue I had with the band, the rude Chinese lady immediately began to judge the fact that the diamonds weren’t real. She took the ring away and had me waiting for a while. Only to come back saying she talked to the store manager and the store manager was kind enough to offer me to replace my ring with a ring that’s got real diamonds. I told her that I was well aware the diamonds were lab cultured. She said it was her first time seeing this product. I asked her to please process the paperwork so I could go as I brought my toddler with me. She went away, took another 10min and gave the document to me and said someone will ring me once it’s fixed. Almost three weeks later, I called the store asking for an update and received the news that the ring cannot be fixed. Apparently I was meant to get a call from her about this but the truth is I never got a call. I’d like to point out the fact that she never once showed empathy. All I saw in her was greed. She wanted to upsell and she was very judgmental. I get it, there is a target to meet but so is everyone working in retail/sales space. But shouldn’t you solve the customer’s query first before trying to achieve what you want to achieve? I’m not sure why you would hire such person to work in a jewellery store. There are multiple negative reviews on here that may be referring to the same person. Michael Hill, I truly hope you mean it when you say you will investigate it further. She’s definitely misrepresenting the company image and helping you lose valuable customers."